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Mubashir A.

Mubashir A.

Researcher & Data entry assistant

Followers of Mubashir A.395 followers
location of Mubashir A.Pakistan

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  • Timeline

  • About me

    Admin Assistant, Customer & Technical Support, Researcher and E-commerce Manager.

  • Education

    • The Islamia University of Bahawalpur

      -
      Master of Computer Science (MCS)

  • Experience

    • Freelancermap.com

      Jul 2016 - Jul 2018
      Researcher & Data entry assistant

      - Search for job posts, edit them if necessary and publish them on the client'swebsite.- Applicant resumes were reviewed and selected to identify qualified applicants.- Supported HR department in the recruitment process.

    • SleepGadgets

      Jun 2018 - Sept 2019
      Customer Service Assistant

      - Email support, social media support (Facebook, Instagram) refunds and returnsdispute resolution in Shopify/Stripe.- Answers to customer questions about product availability and delivery times.- Refund and Billing Changes to resolve customer service or billing complaints.- Responds to customer emails to answer questions about products and services.

    • Techspeak LLC

      Sept 2019 - Sept 2021
      Customer Service Assistant

      - Email support, refunds and order management.- Answer to customer questions about product availability and delivery times.- Refund and Billing Changes to resolve customer service or billing complaints.- Responds to customer emails to answer questions about products and services.

    • Automattic Inc.

      Sept 2020 - Jan 2022
      Technical Support at WordPress.com aka Happiness Contractor at Automattic Inc.

      - WordPress.com Technical Support.- Use Zendesk, Slack and text expender to respond support requests.- Translate technical terms for non-technical users.- Work with supervisors to escalate and resolve customer inquiries or technicalissues.- Helped customers troubleshoot issues and explained solutions to restoreservice and functionality.

    • Upwork

      Jan 2022 - now
      Administrative Assistant

      • Research• Outreach• Email support• Data entry• Lead generation• Email management• CRM data entry and management• Social media management• Online research• Responding to customer inquiries (email)• Processing orders• Handling returns and refunds• Customer support

  • Licenses & Certifications

    • Upwork Skill Certification - Customer Service

      Upwork