Matthew Shepherd

Experience

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  Walmart

  Jun 2017 - Jun 2019

  Customer Service Representative

  Trained 12 employees on processes and procedures to be efficient, professional cashiers and provided ongoing support.As a flexible sales manager, multitasked in various departments to facilitate smooth operations storewide in addition to managing cash drawer and regular cashier duties.Delivered exceptional customer service experiences, resolved issues, and shared benefits of additional services provided by the store.Recognized multiple times as the best customer service associate with the highest sales rate. Show less

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  University of North Georgia

  May 2018 - Dec 2020

  Volunteered as a peer mentor to those who may have learning disabilities and need help on their journey as a college student and help them become stronger as an individual and help them find their passion for the future. Served as an energetic and enthusiastic volunteer to help first-year students succeed at UNG. Developed and maintained relationships with and provide assistance and support for first-year students (focus on a smooth transition, acclimation, and a sense of belonging).Served as a resource for students new to the College Help facilitate and encourage attendance to all FYE programs. Participated in trainings, programs, and activities. Show less Organized all business transactions so that officers had 24/7 access to all documents.Negotiated contracts and prices for various services to reduce costs and remain on the budget for the organization. Monitored and analyzed the budget to ensure effective disbursement of funds for a variety of events.Monitored and analyzed the budget to make suggestions based on the current state of the budget.Created a Microsoft Excel template that efficiently tracked current spending and other expenses. Show less

  • Peer Mentor

    Jan 2017 - Dec 2020

  • Nighthawks Entertainment Treasurer

    May 2018 - Apr 2019
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  Monkeyshine Wine

  Jun 2019 - Nov 2020

  Fulfillment Shift Supervisor

  Managed shipments to Amazon Fulfillment Centers including processing, inventory replenishment, and scheduling of pickups from UPS, FedEx, and USPS. Worked with customer support issues on orders for Amazon and Shopify. Maintained 99% positive customer feedback on Amazon and Shopify. Worked in QuickBooks Pro on transactions, inventory, and purchase orders. Trained new associates on a wide range of tasks including inventory management, customer support, and shipping.Managed just-in-time inventory levels by working with purchasing group to ensure items were in stock and available at levels that provided timely shipping to customers. Just-in-time inventory levels also helped with the inventory turn rate which had a positive impact on cash flow. Show less

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  CVS Health

  Dec 2020 - Jun 2021

  Store Manager

  Supported store manager and led the team in a manner consistent with CVS values and policies.Trained employees to be efficient with customer service issues.Improved sales through care and support of customers with product selection.Planned and coordinated activities including store opening and closing, restocking, and customer complaint resolution.Maintained opening and closing procedures to ensure the security of employees and customers was met. Created employee schedules factoring in the impact on the P&L statement. Adjusted the schedule to efficiently meet the weekly ebb and flow of customers in the store.Maintained the cleanliness of the store and backroom to maximize the customer experience in the store.Maintained a ninety-five percent customer service satisfaction experience score for six months in my district. Show less

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  Lanier Technical College

  Jun 2021 - Oct 2021

  Head Test Administrator

  Ensured that all computers are updated with PearsonVue Software and work properly. Worked in a fast-paced professional test center setting to ensure the integrity of the testing services.Proctored and controlled the computer-based test center include greeting candidates, verify candidate identification, monitor the examination process.Handled customer-sensitive information and assist in starting new accounts as well as maintaining existing accounts.Maintained server and testing site security through locking, controlling, and securing important candidate information. Show less

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  Barnes & Noble College

  Oct 2021 - Dec 2022

  Assistant Store Manager

  Bought, managed, and sold $3M worth of product throughout the year.Day to day operations such as purchase orders, receiving, fulfillment, and distribution for clothing, convenience, and textbooks, processing graduation regalia transactions, and maintaining a clean and organized sales floor.Managed customer and/or employee issues timely, appropriately, and respectfully.Assisted with hiring and training new employees for the sales floor or other departments in CORE and PeopleSoft.Position of Fiscal Responsibility - managed purchasing with access to store p-cards up to $100,000Position of Trust- Manager Keyholder responsible for opening and closing store, cash registers, depositsand access to safe. Show less

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  Gold City Rental Properties and Mini Storage

  Jan 2023 - now

  Real Estate Rental Manager

  1. Tenant Management • Advertising Vacancies: Creating and posting property listings to attract tenants. • Screening Tenants: Reviewing applications, conducting background checks, credit checks, and verifying income and references. • Lease Agreements: Drafting, explaining, and signing legally binding rental agreements with tenants. • Collecting Rent: Setting rent payment terms and ensuring timely collection. • Handling Tenant Issues: Resolving complaints, addressing disputes, and mediating conflicts between tenants if applicable. • Enforcing Lease Terms: Addressing violations of lease terms, such as unauthorized pets, late payments, or illegal activity. • Evictions: Managing the eviction process in compliance with local laws if tenants violate lease terms or fail to pay rent.2. Property Maintenance and Repairs • Routine Maintenance: Regularly inspecting and maintaining the property, including landscaping, plumbing, HVAC systems, and common areas. • Emergency Repairs: Responding promptly to urgent issues such as leaks, heating failures, or electrical problems. • Upgrades and Renovations: Improving the property to increase value or comply with safety codes and regulations. • Contractor Management: Hiring and supervising contractors or maintenance staff for specialized tasks.3. Financial Management • Budgeting: Setting budgets for maintenance, repairs, and upgrades. • Collecting Security Deposits: Managing tenant deposits and returning them as required by law. • Bookkeeping: Keeping detailed records of income, expenses, and tax-related documentation. • Paying Property Expenses: Handling mortgage payments, property taxes, insurance, and utility bills (if applicable). • Filing Taxes: Reporting rental income and deductions accurately on tax returns. Show less