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ABDUL HANAN

ABDUL HANAN

Followers of ABDUL HANAN744 followers
location of ABDUL HANANLahore, Punjab, Pakistan

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  • Timeline

  • About me

    Analyst | Ex - Uber | Ex - RocketMoney | Ex - DTA | Data Science & PowerBi Learner

  • Education

    • Punjab Group of Colleges

      2015 - 2017
      Fsc Pre-Engineering B+

      Activities and Societies: Singing Society Arts Society Welfare Society

    • Young men christian association

      2015 - 2015
      MS Office Professional Computer Science

    • The University of Lahore

      2017 - 2022
      Bachelor of Engineering - BE Mechanical Engineering

      Activities and Societies: Singing societies, dramatics club, Mechanical engineering society, ASME, Care foundation UOL Chapter (volunteer)

  • Experience

    • Uber

      Oct 2020 - Nov 2022

      - Achieved 90% resolution of customer complaints within 24 hours, enhancing retention.- Mentored & Trained 50+ Specialists, Resolved escalations and decreased complaints by 20%. - Managed 100+ daily calls for the UK, USA & EMEA with minimal escalations.- Achieved 95% Csat through effective communication & rapid issue resolution.

      • Senior Customer Service Representative

        Nov 2021 - Nov 2022

      • Customer Service Specialist

        Oct 2020 - Nov 2021

    • Pakistan Railways

      Sept 2021 - Oct 2021
      Mechanical Engineering Intern

      - Attended daily foreman meetings to review schedules.- Overseen smithy & machine shop, heat & cold treatment processes.- Observed and assisted in repairing and maintaining railway engines, brakes, and bearings.

    • Rocket Money

      Nov 2022 - Oct 2023
      Customer Service Specialist

      - Amplified plan adoption by 40% through user-centric offers.- Negotiated $130K in bill reductions, leading to 30% monthly savings.- Improved customer satisfaction by 25% through effective communication.

    • Deluxe Taxi Amsterdam

      Aug 2023 - Oct 2023
      Customer Service Specialist

      - Providing customer service to taxi customers via phone, email, and chat.- Providing unparalleled assistance with booking taxis, making payments, and tracking rides.

    • Burq

      Oct 2023 - now

      - Assist in creating reports and presentations for client meetings.- Analyze delivery performance data to identify areas for optimization.- Conduct market research to identify trends and opportunities for business growth.- Collaborate with team members to develop strategies for improving delivery efficiency. - Analyze delivery data to identify usage patterns and trends.- Generate reports summarizing key insights for stakeholders.- Gather customer feedback to enhance platform usability and functionality.- Participate in testing new platform features and functionalities for quality assurance.

      • Business Analyst

        Dec 2023 - now

      • Business Analyst Intern

        Oct 2023 - Dec 2023

  • Licenses & Certifications

    • Google Certified Project Management Profe

      Google

    • Foundations of Project Management

      Coursera
      Feb 2023
      View certificate certificate

    • Microsoft Office Certified Professional

      YMCA

  • Volunteer Experience

    • Student Volunteer

      Issued by CARE Foundation Pakistan on Sept 2017
      CARE Foundation PakistanAssociated with ABDUL HANAN

    • Student Volunteer

      Issued by Pakistan Red Crescent Society (PRCS) on Mar 2020
      Pakistan Red Crescent Society (PRCS)Associated with ABDUL HANAN