Lineth Mesen Quiros

Experience

• 

  HP

  Feb 2011 - Mar 2015

  ITO Server Administrator L1

  Roles & Responsibilities: - Perform Security Health Check of Windows servers - Perform timely Patch management as per the Schedule- Support to raising & implementing including the Patch management CRs in the Wintel infrastructure- Server performance monitoring and apply the solution to increase the performance if need.- Controlled Reboot of Server for hardware repair / replace- Coordinating with different lines of services with SLA.- SPOC for different accounts Show less

• 

  Hewlett Packard Enterprise

  Mar 2015 - Sept 2016

  Security User Account Administrator L2

  As a Wintel User Account Administrator L2, you will apply technical knowledge to operate a Wintel (Windows) technology infrastructure. Integrate technical knowledge and business understanding to manage end to end service for Identity and Access Management. Internal and external customers account create / modify / delete are the basic tasks to be performedRoles & Responsibilities: - Access Management – Security Team- User/Groups Account Administration (Create / Modify / Delete)- Manage administrator privileges- Move users between OUs- AD Name Changes- Create/Delete accounts on Local Servers- Manage Shared drives / folders permissions- Security Server Build configuration- Security Audits reports- Security team’s focal point for account migrations/transitions- System logs review for access control audit purposes - Handle and commits projects as assigned in time frame and effort - Actively participated as team manager’s backup- Proactively and reactively look for solutions to prevent problems from occurring in team/technology area. Show less

• 

  DXC Technology

  Sept 2016 - Jun 2020

  Provides leadership for audit and compliance activities, attend meetings with all levels of customer management, providing security and risk management consulting, manage security-related escalations, facilitate audits and compliance reviews and overseeing all required regulatory and audit remediation activities.Roles & Responsibilities:- Security Audits process includes review of the system's physical configuration and environment, information handling processes, and user practices. This includes all platforms (Windows, Unix, Large Platforms, Databases, Network). Participate on weekly meetings with client auditors to review the status of each audit request.- Incident Management: identify, analyze and prevent future re-occurrence of situations that can affect the client - Responsible to have all the client documentation updated and according with the client standards and provide reports of all the processes on weekly or monthly meetings.- Client facing role: interact directly with customers: emails, phone calls, in-person meetings. As a Security Officer, I travelled to the client office to understand their needs and to establish trust by a clear and consistent communication.- Responsible to work in coordination with the Client Vulnerability Management team to remediate all vulnerabilities associated with devices under our scope and engages the different tower leads to coordinate the remediation process.- Compliance service is provided using Symantec Control Compliance Suite (CCS) as scanning tool, reports are created via VSM. Responsible for scanning the devices in scope, create the compliance reports and coordinate the remediation efforts for the findings detected. CCS scan and Compliance Review is performed in new builds as requirement to deploy servers to production- Leads investigations of security violations and breaches and recommends solutions; provides analysis summary to management and recommends alternative courses of action as necessary. Show less Responsible for the supervision of activities and resources needed to support the day-to-day efforts of the department and to achieve the business plan. Supervises, leads and assists security operations designed to protect sites, operations, personnel and/or national security information, sensitive information, client information and special access programs. Provides general supervision to lower level supervisors and direct supervision to highly-skilled non-exempt employees. Acts as a point of escalation for subordinate employees as well as supervisors. Confirms presence and activities of scheduled security staff on assigned sites; identifies and notifies replacement personnel to assume vacant guard assignmentsRoles & Responsibilities: - Actively participated in recruiting / hiring process for both internal and external candidates - Analyze day to day team productivity - Manage team and individual performance - Ensure operational efficiency by monitoring and ensuring team goals and key contractual commitments are met (SLA´s / SLO´s) - Maintain and improve existing customer relationships - Accountable for results of the delivery services in terms of strategy, direction and people management - Provides guidance on process improvements and recommends changes in alignment with business tactics and strategy - Resolve/monitor customer escalations as appropriate - Resolve single and cross technology incidents independently. - Identify, manage, and lead escalations through L3. - Proactively and reactively look for solutions to prevent problems from occurring in team/technology area. - Influence with customers and/or internal businesses/end users regarding operational details, solutions, and proposals. - Lead teams which address operational processes and policies in work area- Becoming a trusted advisor inside and outside the team/technology area- Keeps abreast of changes to documentation and ensure compliance Show less

  • Account Security Officer

    Mar 2018 - Jun 2020

  • Operational Team Lead

    Sept 2016 - Mar 2018
• 

  Citi

  Jul 2020 - now

  - Responsible for overseeing the strategic direction, development, and operational success to ensure meets the organization's objectives and scales effectively and delivers value to its users or customers.- Platform Strategy & Vision: Make high-level decisions on the team's evolution, prioritizing features and innovations based on business objectives and technical capabilities.- Team Leadership: Provide technical guidance, mentorship, and career development for team members. Foster a collaborative and productive team culture to ensure alignment and efficient execution. Ability to lead, inspire, and mentor technical teams of 20 members while balancing strategic goals with hands-on execution- Technical Oversight: Monitor team's performance and identify areas for improvement. - Stakeholder Management: Collaborate with other teams/departments to meets the needs of the business and its users. Manage communication with internal and external stakeholders to ensure transparency in goals, progress, and challenges.- Innovation & Continuous Improvement: Encourage experimentation and innovation within the team. Lead efforts to improve team performance, scalability, and user experience over time. Lead automation efforts to eliminate manual activities and redundant tasks and enhance operational efficiency. Show less - Responsible for delivery of end results and resource planning.- Lead and drive the team towards goals established.- Provide guidance to the team and maintain constant communication.- Apply knowledge of procedures to resolve issues- Ensure ongoing compliance with regulatory requirements- Ability to manage teams- Look improvements in processes that allow optimization and improvements at a financial level- Review of processes to ensure compliance with policies- Ensure customer satisfaction requirements- Adaptabily to changes Show less Responsible for overseeing the activities and resources necessary to support the daily efforts of the department and achieve the business plan. Provides general supervision to lower level and keep communication with higher leves. Acts as an escalation point for both employees and managers. Confirms the presence and activities of scheduled distributed personnel at assigned sites; Identifies and notifies replacement personnel to assume vacant on-call assignments.Roles & Responsibilities: - Actively participated in recruiting / hiring process for both internal and external candidates - Analyze day to day team productivity - Manage team and individual performance - Ensure operational efficiency by monitoring and ensuring team goals and key contractual commitments are met (SLA´s / SLO´s) - Maintain and improve existing customer relationships - Accountable for results of the delivery services in terms of strategy, direction and people management - Provides guidance on process improvements and recommends changes in alignment with business tactics and strategy - Resolve/monitor customer escalations as appropriate - Resolve single and cross technology incidents independently. - Identify, manage, and lead escalations through different leves of support. - Proactively and reactively look for solutions to prevent problems from occurring in team/technology area. - Influence with customers and/or internal businesses/end users regarding operational details, solutions, and proposals. - Lead teams which address operational processes and policies in work area- Becoming a trusted advisor inside and outside the team/technology area- Keeps abreast of changes to documentation and ensure compliance Show less

  • Distributed Platform Lead for LATAM at Citi

    Dec 2024 - now

  • Distributed Infraestructure Manager at Citi

    Mar 2022 - Nov 2024

  • Distributed Infraestructure Team Lead

    Jul 2020 - Feb 2022