Katie Kocherer

Experience

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  HealthPartners

  Feb 2007 - Feb 2008

  Patient Account Representative

  • Knowledge of insurance and medical terminology, medical coding systems (ICD9, ICD10 and CPT), and third-party billing and reimbursement procedures.• Knowledge and experience with automated health care billing. • Worked with patients, clinic staff, insurance representatives, and management to resolve complex billing errors, payment errors and coding errors. • Investigated claim denials to determine if prior authorization or referrals are necessary or if denials are due to out-of-network benefits or provider contract errors. • Established payment arrangements to prevent collection process and restrictions. • Knowledge of insurance products, deductible and coinsurance, benefit process and insurance eligibility verification.• Reviewed patient claims to determine if they should be billed to third-party payers and work to refund payments back to appropriate insurance.• Ability to work independently or with a team to meet project deadlines. • Trained and mentored new staff.• Answered incoming calls as they were received in the Call Center phone queue.• Submitted corrected claims to insurance using appropriate AUC standards. • Reviewed and responded to patient complaints and appeals regarding coding and billing.• Assisted in updating department policies and procedures.• Assisted patients in finding the appropriate avenue of financial assistance options available to them. Show less

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  Stay at Home Mom

  Feb 2008 - Dec 2009

  Mom

  Stayed home with premature twin boys. To leave an amazing full-time job was one of the toughest decisions, however, the ability to be home and raise my babies and care for their medical needs was of utmost importance for our family. I will never regret this lapse in employment!

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  Allina Health

  Dec 2009 - Mar 2014

  Patient Services Representative

  • Provided excellent customer service to patients and their families. • Check-in and co-pay collections. • Verified insurance prior to clinic visits and reviewed for accurate entry into electronic medical record.• Scheduled appointments for various family practice, lab and specialty departments. • Registration of new patients. • Answered incoming calls from a phone queue in a timely and respectful manner.• Trained and mentored new staff.• Balanced and settled staff payment collections and cash box. • Educated and assisted patients with billing inquiries. Show less

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  Norwex USA

  Feb 2014 - now

  Team Coordinator

  • Recruit sales consultants.• Train, mentor and provide meetings for the 21 consultants who are part of my down line.• Create educational documentation that meet the company’s legal guidelines and standards.• Educate public via in-person, newsletter and social media outlets on the harmful effects of exposure to toxins.

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  HealthPartners

  Mar 2014 - Nov 2024

  Provide leadership, direction, organization, and administration of daily business processes. Responsible for supervision of 14 direct reports including the overall functions of two departments, authority to hire, promote, discipline and discharge. Perform annual performance reviews, audits and ensuring compliance to policies and procedures. Work with direct reports and other supervisors to identify opportunities to improve patient care and satisfaction. Plan, implement and direct team member productivity and provide feedback and education to aid in improvement by mentoring and motivating employees. Follow processes for HIPAA and Release of Information. Plan, develop and monitor budget for the departments. Effectively manage projects to meet deadlines. Understand, implement, and monitor care improvement, patient service and access data and processes. Productivity improved by minimum 25%, in turn improving turnaround time from 5-7 business days down to 1-2 business days. This allowed team members to take on additional projects improving morale and engagement. Working knowledge of No Surprise Act and Price Transparency laws at state, federal and industry levels exceeding standard operations. Knowledge of FMLA/LOA, ADA and discrimination policies, as well as union Collective Bargaining Agreements. Show less Work with the Compliance Operations department to provide cost estimates to patients, providers and representatives for medical services. Escalated calls from dissatisfied customers are prioritized by myself, addressed immediately and put on the table for further process improvement within the department, of which I help refine and improve for exceptional customer service. Respond within all protocols for inquiries from managers and supervisors in multiple departments, at multiple times; highly organized and effective in working complex workflow and navigating limited timeframes in order to execute answers, direction and/or solution based ideas. Educate, train and create documentation for department staff on procedure changes and updates to workflows. Seek out ways to improve workflows and complete e-courses from Epic UserWeb to continue self-education. This self-starting initiative was the training and groundwork used to put estimates into Epic. Create reports for phone statistics and call logs. Build relationships within the Care Systems Compliance Operations department, Care Group and Hospitals, as well as external organizations that bill for services for our patients and members of which we do not own the revenue cycle (eg St. Paul Radiology). This requires attention to detail and partnership between patient, member, coding and Cost of Care staff. Investigate and create cost estimates for services that may be rendered in our hospitals and clinics and provide phone and written responses in a timely manner. Ability to manage approximately 40+ calls per day while working independently; working extremely well under pressure. Create and support a culture of exceptional service, flexibility in managing phone line within a staff of four FTEs and apply consistent metric measure to meet daily, weekly and monthly targets. Show less • Knowledge of insurance and medical terminology, medical coding systems (ICD9, ICD10 and CPT), and third-party billing and reimbursement procedures.• Knowledge and experience with automated health care billing. • Worked with patients, clinic staff, insurance representatives, and management to resolve complex billing errors, payment errors and coding errors. • Investigated claim denials to determine if prior authorization or referrals are necessary or if denials are due to out-of-network benefits or provider contract errors. • Established payment arrangements to prevent collection process and restrictions. • Knowledge of insurance products, deductible and coinsurance, benefit process and insurance eligibility verification.• Reviewed patient claims to determine if they should be billed to third-party payers and work to refund payments back to appropriate insurance.• Ability to work independently or with a team to meet project deadlines. • Trained and mentored new staff.• Answered incoming calls as they were received in the Call Center phone queue.• Submitted corrected claims to insurance using appropriate AUC standards. • Reviewed and responded to patient complaints and appeals regarding coding and billing.• Assisted in updating department policies and procedures.• Assisted patients in finding the appropriate avenue of financial assistance options available to them. Show less

  • Revenue Cycle Supervisor

    Oct 2024 - Nov 2024

  • Business Systems Supervisor - Central Scanning & Indexing

    Jun 2021 - Nov 2024

  • Compliance Operations - Cost of Care

    Aug 2017 - Jun 2021

  • Patient Account Representative

    Mar 2014 - Jul 2017
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  Stitch Fix

  Nov 2020 - Aug 2021

  Fashion Stylist