Muhammad Essa

Experience

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  Al Sudais Travel Agency

  Feb 2014 - Mar 2014

  Computer Operator

  Set controls on computers and peripheral devices.Run computer tasks.Maintain logbooks or records for job runs.List malfunctions that occur during shift.Perform maintenance tasks such as checking for viruses, backing up tape, upgrading software, and other basic maintenance.Connect computer peripherals for users

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  Summit Bank Pakistan

  Apr 2014 - Nov 2014

  Customer Service Representative

  Assists new tellers with trainingProcess customer cash deposits and withdrawals, cheques, transfers, bills and credit card payments, moneyorders, certified cheques and other related banking transactions.Answer enquiries and resolve problems or discrepancies concerning customers' accounts.Inform customers of available banking products and services to address their needs.Cross sell loan and deposit products and other services to new and existing customers.Promote use of self-service functions such as online and mobile banking.Keeps staff informed of pertinent changes in operational policy and procedures.Maintains and tests alarms and other security devices.Facilitates meetings to disseminate operational information.Maintaining & Fixing Opening and closing of accounts.Giving loans and following the customers on daily updates. Show less

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  Rodl and Partners

  Jan 2017 - Apr 2017

  Trainee

  Fix Assets TagsFix Assets ValuationInventory ValuationEstablish the fair value of fixed assets purchase/sale.Value the owner’s property according to use.Review the prices of warehouse stock and raw materials for financial statements.Determine the values of fixed assets

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  QSports

  Dec 2017 - Aug 2018

  Receptionist/Ticketing Agent

  Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs Assisting colleagues with administrative tasks Assisting clients in finding their way around the office Hiring, managing, and developing the junior administrative team Ticketing for rides using Android Devices provided by Q-Tickets Ensure appropriate number of people can get on rides Provide excellent customer service Ensure children are the appropriate height and age for rides Board passengers on to rides - Explain safety procedures to riders - Point out evacuation route Operate equipment that starts and shuts down ride Entice patrons by describing the actions of the ride - ensure passengers are secured safely Pull down safety bars, buckle seat belts, or secure harnesses - inspect equipment to detect wear and tear Provide assistance to patrons entering and exiting ride - shut down ride if major repairs are needed Enforce all safety regulations stay current with safety rules and procedures Show less

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  Vodafone

  Jan 2019 - May 2023

  Handling store in the absence of Manager and team leaderArrange merchandise on shelves according to popularity and other criteriaApproach customers and offer them advice on products to persuade them to buyProvide information and other services Stock CountingLocate products on behalf of customersDeal with complaints in a patient and helpful mannerTake and record orders through a computer system in person or over the phone/e-mailUpdate customer information in the system(SIEBEL)Go the “extra mile” to meet targetsMonitor shelves inventory and unload new products when neededOperate cash registers and close daily revenuesMaintain a clean and orderly environment in the store Show less

  • Senior Customer Service Advisor

    Oct 2021 - May 2023

  • Customer Service Advisor

    Jan 2019 - Oct 2021
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  Sidra Medicine

  Mar 2024 - now

  Patient Administrator

  Patient Registration - Performs accurate and complex registrations in ambulatory locations, with a goal of exceeding service department expectations. Completes complex work queues and quality data corrections assigned by management so that Revenue Cycle operations are not delayed. Confidentiality - Observes and maintains patient privacy and confidentiality during all Patient Administration operations.Insurance Eligibility - Completes insurance pre-authorization eligibility successfully which may require direct contact with the insurance company to support successful financial revenue results.Scanning Requirements - Accurately scans Patient Identification cards, Insurance Cards, Vaccine Records, and Newborn Birth Certificates into the medical record to support patient safety goals and successful financial revenues results. Ensures insurance information is updated and accurate for each visit.Scheduling Appointments - Accurately books multiple and complex appointments for patients in accordance with hospital requirements. Upon booking each appointment, a pre-registration is required so that finance, nurses and clinicians may complete workflow components prior to the patient’s next visit. Thorough and correct entry of data and patient information which supports patient safety goals. Patient Point of Sale (POS) Collections - Systematically processes in patient POS collections and issues receipts. Timely notification to Patient Administration management of any collection or deposit issues as needed.Medical Necessity - Performs Medical Necessity and collects patient due as required supporting successful revenue results. Escalates all medical necessity issues to the appropriate clinical delegate.Wristbands - Leads in consistently performing Patient Identification practices, including the application of patient wristbands.Ethics - Adheres to Sidra’s standards as they appear in the Code of Conduct and Conflict of Interest policies. Show less