Nathaniel De Vera

Experience

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  TD Canada Trust

  Dec 1999 - Sept 2003

  Point of Sale Technician/Network Support Officer

  Installed, configured and tested POS terminals at client locations within the GTATrained and supported clients on usage and upgrade of POS terminalsTrained and mentored new and inexperienced TD POS/Branch support techniciansAssisted with TD POS/Branch project rollouts, scheduling and crisis managementPerformed upgrades to IBM workstations, ATM's , HP printers, and IBM serversPerformed installation, removal and imaging of workstations, printers, ABM's and serversPerformed routine IMAC's and troubleshooting of branch equipment Traveled to client locations across Canada focusing in Ontario, west coast and east coast locationsInvolved heavily with system integration between TD and Canada TrustExperienced in working with IBM field support techniciansWorked directly with TD employees, managers, and techniciansAcquired by IBM during the TD outsourcing agreement Show less

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  IBM

  Sept 2003 - Mar 2010

  System Support Representative
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  BMO

  May 2012 - Apr 2014

  Technical Support Analyst

  Provides operational and technical support to computer users with a primary focus on installing and configuring personal computers, printers and peripheral equipment, assisting with capacity planning for computers and networks, providing support to clients through the Helpdesk function and resolving issues ensuring system/data integrity is maintained

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  OLG

  Apr 2013 - Sept 2014

  Software Support Specialist
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  Durham Children's Aid Society

  Sept 2014 - now

  Software Operations Specialist