Jasmine Sandy, BSHIM, RHIA

Experience

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  Suddenlink Communications

  Apr 2008 - Feb 2021

  • Audited incoming invoices to ensure appropriate billing and increase reimbursement.• Created reports in Excel to track all incoming and outgoing payments to remain within the departmental budget. • Monitored and audited material requests from construction supervisors, ensuring accurate inventory management and timely processing of materials.• Prioritized incoming workload to properly manage project tasks including designation and completion utilizing an internal project management database.• Served as the liaison between the Suddenlink Construction department and the City of Greenville to ensure accurate and complete permit approvals. Show less • Managed and performed continuous evaluation of quota for multiple regions to ensure daily productivity was met.• Provided ongoing technical support and education to 75 dispatchers, training and cross-training staff to improve operational workflows.• Advised leadership on operational challenges and workflow inefficiencies, contributing to process enhancements and improved team performance.• Routinely reviewed and edited departmental policies and procedures to improve operational workflows that impact performance. • Prepared and presented quality reports and dashboards highlighting team performance while offering recommendations for improvement to direct leadership. Show less • Monitored Report Central outage system for service outages and assigned each outage to service technicians for prompt restoration. • Managed service tickets in Sharepoint for repairs, ensuring timely issue resolution and coordination with field technicians.• Provided remote technical support to field technicians, troubleshooting service issues and optimizing field performance.• Performed quality control on all technician's routes to guarantee maximum productivity throughout the day. Show less • Provided remote technical support for cable and internet customers, troubleshooting and resolving issues to improve service reliability and customer satisfaction.• Educated customers on service features, system usage, and troubleshooting steps, enhancing their experience and reducing service downtime.• Advised customers on equipment upgrades and technical solutions, ensuring timely issue resolution and minimizing customer disruptions.• Collaborated with internal teams to resolve technical issues, ensuring seamless service delivery and improved overall system performance.• Assisted in training new staff on technical procedures and troubleshooting techniques, improving team efficiency and service delivery. Show less

  • Construction Administrator

    Jul 2019 - Feb 2021

  • Dispatch Team Lead

    Sept 2017 - Jul 2019

  • Dispatcher II

    Nov 2012 - Sept 2017

  • Technical Support Representative

    Apr 2008 - Nov 2012
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  East Carolina University

  Feb 2021 - Jul 2022

  • Utilized Epic PB module for accurate billing and charge validation of research patients, ensuring compliance with Medicare Coverage Analysis (MCA).• Collaborated with finance, clinical services, and compliance teams to optimize billing workflows.• Managed account creation and charge validation for research patients to ensure billing integrity.• Reviewed and stayed abreast of Medicare guidelines to ensure compliance with Medicare coverage requirements. • Leveraged Epic PB module to analyze and resolve denied claims, improving billing accuracy and claim follow-up processes• Identified and communicated coding and documentation trends leading to increased revenue recovery.• Analyzed reimbursement policies and methodologies across different healthcare settings. • Reviewed and interpreted federal and state rules and regulations, payor medical and administrative policies, provider contracts, and coding and billing standards.

  • Business Services Coordinator - Clinical Trials and Research

    Dec 2021 - Jul 2022

  • Clinical Financial Services - A/R Follow-up Representative

    Feb 2021 - Dec 2021
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  Vidant Health

  Feb 2022 - Apr 2022

  Health Information Management Intern

  • Performed chart review to identify any documentation deficiencies.• Utilized OnBase to scan and index documentation into patient charts within the Epic EMR system.• Performed quality analysis on patient documentation uploaded into Epic to ensure accuracy.• Created workflows to improve team efficiency for increased productivity.• Abstracted patient charts to accurately assign and sequence ICD-10-CM, ICD-10-PCS, and CPT codes.

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  ECU Health

  Jul 2022 - now

  Coding Specialist II

  • Utilize Epic Resolute to assign diagnostic and procedural codes to patient records using ICD-10-CM and ICD-10-PCS code sets.• Research AHA Coding Clinics and Official Coding Guidelines to ensure accurate and up-to-date code assignments.• Analyze and interpret clinical documentation to support accurate code assignment.• Maintain current knowledge of HIPAA guidelines and all rules and practices regarding the safeguarding of PHI.