Sue Jaiteh

Experience

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  Radcliffe Science Library

  Jan 1978 - Jan 1980

  Library Assistant
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  Rutherford Appleton Laboratory

  Jan 1980 - Jan 1984

  Student Library Assistant

  Summer holidays only

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  Alcan International, Oxfordshire

  Jan 1984 - Jan 1996

  Library Manager
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  Soutron

  Apr 1999 - Jun 2016

  Implementations Manager

  Managing client implementations of our software, including: assessment of client requirements, data conversion, training, project documentation, installation, system configuration and setup. Other responsibilities: help documentation, help desk support.

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  University of Gloucestershire

  Sept 2016 - May 2017

  Systems and Resources Team Leader (fixed term contract)

  Main responsibility: to lead the Systems and Resources Team, which was responsible for: technical support for all library systems, collection and presentation of library statistics, as well as purchasing of books, journals, e-resources, and interlibrary loans. I reported directly to the Head of the Library Service.My contributions:• supervision/mentoring of the Systems Coordinator in project managing the transition to a new Library Management System (Aleph to OCLC’s WorldShare)• assisted in the creation of a new dynamic loans policy• project managed the creation of new tutorials on information skills, including referencing and plagiarism• reviewed the set-up of the Enquiry Management system to improve the processes for our team• liaised with other staff particularly in the Library and IT, to resolve issues and investigate new technologies such as learning analytics and reading list software• membership of the Library Leadership Team Show less

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  University of Warwick

  Jun 2017 - Aug 2018

  Digital Services, Systems & Development Manager (maternity cover)

  Main responsibility: to lead the Library’s Digital Services, Systems and Development Team in managing, maintaining and driving development of the Library’s IT systems in order to deliver robust and innovative customer-focussed services to Library staff and users.My contributions:• created, got approval for and implemented a written policy for managing the Library website• managed the Library equipment budgets to ensure that Library users and staff have the equipment they need• drove improvements to the responsiveness of the IT support service for Library users and staff• reviewed the use of the Library’s asset management system, made and implemented recommendations for improvements• used my business analysis experience within a team to radically overhaul and improve reporting from the Library Management System• contributed fully to the business of the Extended Management Team Show less

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  AEB United Kingdom

  Jan 2019 - now

  Implementation Manager

  Managing customer implementations of trade compliance and customs software, including: assessment of customer requirements, training, project documentation, system configuration and setup.