Rahul Jain

Experience

• 

  MetLife GOSC

  Sept 2016 - Dec 2017

  Junior Change Manager

  Change Management • Ensure Change is accomplished in an orderly fashion to achieve the expected result without service disruption and within agreed-to time frames.• For any SLAs that are Yellow or Red, works with teams to understand the root cause and corrective plans to return the SLA to green status.• Reviews weekly reports, provided by the Change Manager, summarizing the number of changes executed during the previous week and planned for the current week, using a defined template.• Ensures critical change information is provided in the Change Ticket:Impact (Hi/Med/Low).Will there be an outage (to service or redundant)? - Impacted owners have been notified?Duration of outage?High Level change description - what are we changing and who will it impact?Who and How the change is being verified and tested - is a client involved (lined up) or just technical testing?If it is not within the standard change window why not?If it is expedited, why and has the Service owner signed off on it?Back out Plan - Is there a back out plan and when do we implement?Are all affected Configuration Items documented? Show less

• 

  MetLife

  Jan 2018 - Mar 2019

  Sr. Project Coordinator

  Key Responsibility Areas: Contributing to overall IT project objectives. Assist the PSM/POM/ PMs proactively on a day to day basis Maintain project status against plans by collecting tracking information from Sub-project Managers on a weekly basis Completing individual deliverables Working with users to establish and meet business needs Verify that IT project deliverables meet the requirements Carry ultimate responsibility for the IT project Prepare and Maintain and CMMI Report and share it with Client Familiar with standard ITIL Process like Incident, Problem, Change, Release, Management and customizing as per business requirements Ensure the Portfolio’s methods and processes are followed across all projects Record all Portfolio level meetings’ minutes and actions Prepared internal and external reports on projects in coordination with different departments. People Management and training of new team members Show less

• 

  EClinicalWorks

  Mar 2019 - Sept 2021

  Project Manager
• 

  Crest Data Systems

  Sept 2021 - Jul 2022

  PMO analyst
• 

  HCLTech

  Aug 2022 - Oct 2024

  • Deputy Manager

    Oct 2023 - Oct 2024

  • Assistant Manager

    Aug 2022 - Oct 2023
• 

  Rightpoint

  Oct 2024 - now

  Staffing Manager