Edith Kodo-Essuman

Experience

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  AFRICAN CASHEW ALLIANCE, Accra, Ghana

  Dec 2012 - Jun 2013

  Bilingual Administrative Assistant / Translator

  • Updated ACA contact database• Compiled ACA communication materials for the office, conferences, workshops, meetings• Conducted research for contents of ACA communication materials• Assisted ACA Executive Committee and partners in organizing conferences, workshops and travel• Assisted in administering ACA’s membership program (including sending out invoices, receipts, membership cards, and updating membership list)• Supported data collection and managing cashew market information• Performed other duties as needed• Translated all company’s documents and letters form English to French and vice versa as Show less

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  Pacific International Lines (PTE) Ltd West Africa Regional Office

  Jul 2013 - Dec 2018

  • Supervised daily pricing quotations and maintenance of freight benchmarks and rate restoration from West Africa, and Central Africa, to other Port of discharges to our agents all over the company network• Supervised daily pricing quotations and maintenance of freight benchmarks and rate restoration from Asia, India to West Africa, and Central Africa, to our West Africa agents• Analyzed and grant demurrage and detention to agent within West Africa jurisdiction in order to maintain our customer base • Analyzed the sales forecast and other relevant financials and reporting on shipping figures Managed the budget for advertising and promotional/seasonal product• Approved rate agreed, demurrage and detention waivers in the system• Assist agents/Dealers achieve set target for West Africa trade by ensuring the customers get the best rate • Determined rate for seasonal crop like cocoa, cashew, cotton, soya, sesame for agent worldwide • Participated in vessel planning and meetingcoordination with respective Trade Management on space issue for Africa Trade• Vessel Space Management and monthly reporting of activities to the Owner's Representative in country and the headquarters in Singapore• Monitored and updated lifting performance• Generated Lifting Data for analysis and reporting• Ensured planning and organized activities to achieve results • Assisted the agents to counsel clients on matters like tariffs, insurance, and quotas Show less • Handled day-to-day activities of the office; developed policies, procedures, and systems which ensured productive and efficient office operation• Provided assistance and support to the office principal in problem solving, project planning and management, and development and execution of stated goals and objectives• Maintained the calendar for the owner’s representative, including making, confirming and monitoring appointment• Maintained and updated contract for Shipping agent agreement and ensured protocols are observed• Performed research and analysis on specific issues, as required, and independently prepared non- routine letters and/or reports, which may be highly sensitive and confidential in nature• Served as the primary point of administrative contact and liaison with other offices, individuals, and institutions on operational and programmatic matters concerning the Office• Provided and/or oversees provision of staff support to the office, to include handling walk-up and phone interactions, maintained calendars and travel arrangements, screening, analyzing, and responding to incoming correspondence, handled day-to-day problems and situations, and provision of secretarial support•Planned and monitored expenditures; as appropriate, developed and/or coordinated budgets for the office and associated accounts• Translated port documents from French to English and vice versa Show less

  • Senior Pricing Coordinator for West Africa

    Apr 2015 - Dec 2018

  • Bilingual HR and Administrative Executive for West Africa

    Jul 2013 - Mar 2015
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  Pacific International Lines (PTE) Ltd West Africa Regional Office

  Sept 2019 - Aug 2020

  Strategic Account Manager for West Africa

  • Developed solid and trusting relationship between major key clients and the company• Resolved key client issues and complaints with regards to the shipments and bookings • Developed a complete understanding of key account needs• Anticipated key account changes and improvements• Managed communications between key clients and internal teams• Strategic planning to improve client results• Negotiated contracts with the client and established timeline of performance• Established internal budgets with the company and external budgets with the client• Collaborated with the sales team to maximize profit by up-selling or cross-selling• Planned and presented reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training• Achieved all client needs and deliverables according to proposed timelines• Analyzed client data to provide customer relationship management• Expanded relationships with clients Show less

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  Hapag-Lloyd AG

  Aug 2020 - now

  Area HR Specialist & Office Manager

  • Workforce planning and budgeting• Recruitment • Provide employment life-cycle administration in HR systems (SAPHR, RAMCO, FIS) • Drafting of employment offers, contracts and policies• Monthly payroll administration for local and expats• Point of contact for employee queries and HR advisory support• Assistance to Area HR Head as required (on projects, ad-hoc tasks etc.)• Support deliveries for an end-to-end HR service whilst ensuring alignment across the area• Update all HR records about salary increases, staff movements and amendments to terms and conditions into relevant HRIS systems • Assist in the provision of information to various HR programs, create reports and provide management information as and when required • Provide support and coordination for all audit activities conducted for Area West and Central Africa • Coordinate and enroll or cancel employee(s) to the international and local medical scheme and assists in any claim resolutions• Support the implementation of the HR strategy • Assist in the communication, interpretation, and upkeep of employee handbook, employee directory, and organizational chart, and contributes to the development of policies• General office administration and coordination Show less