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Mohamed Alaa

Mohamed Alaa

Call Center Support Representative

Followers of Mohamed Alaa149 followers
location of Mohamed AlaaCairo, Egypt

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  • Timeline

  • About me

    Digital Marketing Specialist

  • Education

    • Imfnd Academy

      2021 -
      Search Engine Marketing Diploma Marketing

      SEM Diploma Master Class contained theoretical and practical studies related to SEO and Google ads with advanced techniques.

    • Imfnd Academy

      2021 -
      E-Commerce Workshop Marketing

      E-Commerce transformation strategy.Social Marketing Tips for E-Commerce.Best Programming tools for an E-Commerce website.Google ads & SEO tips for best E-Commerce tactics and techniques.

    • Ain Shams University

      2008 - 2011
      Bachelor of Commerce - BCom Accounting Good

    • Udacity

      2021 -
      Advanced Digital Marketing Nanodegree Program

      The nanodegree program contained theoretical and practical studies. I implemented five real projects related to the digital marketing field such as:Content Marketing.Marketing Fundamentals.Social Media Advertising.Search Engine Marketing.Search Engine Optimization.

  • Experience

    • Raya Contact Center

      Jan 2015 - Feb 2017
      Call Center Support Representative

      An account advisor at Etisalat Misr Project.Handling complaints of customers which had received via inbound calls of the call center within the quality standards using the communication skills for making successful calls for an excellent representation of the corporate.

    • Xceed

      Jun 2017 - Aug 2019
      Technical Support Representative

      A technical support representative at the project of WE, and Promoted to tier 2.Handling complaints of customers which were related to ADSL and VDSL Services via inbound calls of the call center within the quality standards using the communication skills for making successful calls for an excellent representation of the corporate.

    • Freelance

      Sept 2019 - Dec 2021
      SEO, and Google Ads Specialist

      A digital marketer with experience (4 Years) as an SEM Specialist (SEO & Paid Search Marketing) and knowledge of SEM updates. I’m eager to be up to date with search engine updates and analysis of SEM.Core expertise in Local and international SEO, Google Ads, and SEM Strategies.Plan and implement SEO and Google Ads Campaigns.Create competitive analysis between brands.Identify new opportunities for improving organic search rankings and traffic.Determine the most relevant metrics and align SEO strategies and tactics to maximize ROI within the available budget and Conversion Rate Optimization.Measure and analyze the PPC campaign performance. Show less

    • World of Business Egypt

      Jan 2022 - Dec 2022
      Search Engine Optimization Specialist

      Conduct keyword research to identify relevant search terms and user intent.Optimize website content and structure for search engines and user experience.Build high-quality backlinks to increase website authority.Monitor website analytics and track SEO performance metrics.Collaborate with content creators and web developers to implement SEO best practices.Stay up-to-date on the latest SEO trends and algorithms.

    • Maidaa Business Services Egypt

      Jan 2023 - Jun 2024
      Digital Marketing Specialist

      Develop and implement comprehensive digital marketing strategies across various channels, including social media, pay-per-click (PPC) advertising, and search engine optimization (SEO).Conduct in-depth market research to understand target audiences and identify marketing opportunities.Create engaging content (written, visual, and video) that resonates with our target audience.Manage and optimize social media channels (Facebook, Instagram, TikTok, Snapchat, X, YouTube) to build brand awareness, increase engagement, and drive traffic to our website.Run and analyze the performance of paid advertising campaigns (PPC) using data analytics tools and generate reports to measure success and identify areas for improvement. Show less

  • Licenses & Certifications