Sandra Silberberg

Experience

• 

  City Council of Lidingö, Stockholm

  Sept 2010 - Sept 2013

  City Councilwoman

  Campaigning and listening to inhabitantsPropose legislations and vote for new legislations within the municipality Create events and stronger awareness of actions of council

• 

  VILLA MAZARIN

  Feb 2014 - Oct 2014

  Front Desk Receptionist

  Defined and implemented front desk objectives and procedures Hired and trained staff andManaged the shift schedules of staffEnforced all cash-handling, check-cashing, and credit policies

• 

  Sweett (formerly Sweet Inn)

  Oct 2014 - Feb 2020

  Audited performances on an international level and introduced tools and new practices accordingly Create teams daily plannings and coordinate their daily tasks and follow up Respond to guests needs and anticipate their unstated onesCoordinate and manage communication between guests and staff Appraise team’s performance and produce reportsOversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)Implementing plans to improve customer satisfaction

  • International Operations Product Manager

    Mar 2018 - Feb 2020

  • Guest Relation Manager

    Oct 2014 - Mar 2018
• 

  RoomChecking

  Feb 2020 - now

  Director of Operations

  Work with customers to ensure they're receiving the tools and support needed to achieve their goalsIdentifying customer needs Develop productDevelop and execute plans to meet objectivesNurture current- and find new partnershipsSet KPIs and make sure that they are achievedControl cash inflows and outflows