Daniel Munteanu

Experience

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  Internet Café – SC CAPS SRL

  Mar 2000 - Jun 2000

  Network Administrator

  - installing, configuring, administering a network of Windows 98 computers- IT support for daily customers- PC games installing, configuring- 10 workstations, SOHO router, printer

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  Internet Café – SC OCU SRL

  May 2001 - Sept 2001

  Network Administrator

  - installing, configuring, administering a network of Windows 98 computers- IT support for daily customers- PC games installing, configuring- 30 workstations, 1 linux server, 1 printer

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  Quartz Matrix

  Nov 2002 - Sept 2004

  IT Systems Engineer

  - UTP 10/100 network cabling and installation (installing cable channels, coupling, connection of switches, patch-panels and UTP plugs)- PC assembling and configuration- instalation of drivers and applications / benchmarking- hardware diagnosing, testing, replacing- service and maintenance of UTP networks- field support on the company’s products

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  Softpedia

  Jun 2006 - Mar 2007

  Windows Software Editor

  - daily maintenance and upgrading the site database (scheduling new and updated software for publishing)- websites monitoring / web searching- installing and basic software testing (online check for viruses, adware and spyware)- weekly software reviews (in English)

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  SCC

  Apr 2007 - Jul 2007

  IT Help Desk Analyst

  - IT support provided in Italian Language- answering and registering the clients’ phone calls- remote sessions- solving PC problems of the users (according to the procedures)

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  MIND CTI

  Jul 2007 - Aug 2014

  Senior Technical Support Engineer

  Remote connections to customers and solving technical issues, software testing, work with all PBX drivers which MIND supported (mainly Cisco's UCM, Microsoft Lync, Avaya), Cisco Unified Call Manager routine work (with the GUI), CDR investigation, work upon the MS SQL Server, demos and presentations for potential customers / dealers (onsite, remote, phone), installing and configuring applications in both physical and virtual environments (onsite, remote).

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  UniCredit Services

  Sept 2014 - Sept 2019

  PEGA framework v7 (PRPC) technical support on financial applications ("Investigations Platform for Transactions" and Payments)- one of the solutions is based on PEGA's Smart Investigate for Payments- development (mainly debugging) / maintenance / testing tasks on PEGA clusters; both applications with 3 environments - participation in new PEGA projects initial phases (analysis on technical requests, translating business logic into technical parts)- IT application support / incidents for back office users- tools used: PRPC Designer Studio, PEGA framework tools (Clipboard, Tracer), PEGA virtual machines, PRPC Personal Edition, PEGA log analyzer, Splunk, HP Service Manager, JIRA, HP Quality Center, SQL developper, Remedy, Soap UI Show less

  • Senior Technical Analyst

    Aug 2015 - Sept 2019

  • Senior Technical Analyst

    Sept 2014 - Jul 2015
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  BPM Company

  Sept 2019 - Jul 2020

  Pega Certified System Architect

  I was on a Pega Certified System Architect (PCSA) role which involved low-code development on financing applications. The customer was the leading bank in the Netherlands, Rabobank (a global leader in food and agriculture financing and sustainability-oriented banking).The work was organized on an Agile base, with SCRUM methodologies.- PRPC Dev Studio v8- following PEGA practices (rules reusability, guardrail warnings compliance, ensure branch quality, unit tests and others);- always improving mindset on knowledge accumulating for application versioning / rulesets, rule resolution, decision tables, access groups / operators, organizational structure- branch merging / testing tasks on candidate systems- PEGA framework tools (Live UI, Clipboard, Tracer, Admin Studio)- PDM pipelines - configuration and deploys- PegaRULES Log Analyzer, TracerGUI- PEGA virtual machines (PE, courses)- JIRA, Confluence, SoapUI, SQL Developer, Splunk Show less

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  Code Software

  Jul 2020 - now

  PreSales & Support Engineer

  - installing, configuring applications (on-prem and Azure deploys through PowerShell scripting)- remote connections to customers and solving technical issues- Azure / Microsoft Teams Admin Center / Windows Server environments exposure (application / services registrations, conditional access and security setup, IIS configuration)- Microsoft SQL Server installations and daily / routine work (running SQL scripts)- Teams auto attendants and queues call scenarios investigation- Teams CDR monitoring / analysis (Postman)- demos / presentations and training sessions for potential customers / partners (multi-tenant VoIP providers)- developing relations with future partners / customers- IT support provided both in English and Italian- basic software testing Show less

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  NATEO Software

  Mar 2022 - now

  Business Development

  Are you looking for a Microsoft Teams reporting and voice recording solution?Let's book a session and discuss!email / Teams: daniel.munteanu(at)nateosoftware.comphone / whatsapp: +40 749 862 347Below mentioned is what I can happily assist your organization with.Starting with the commercial, then implementation / deploy and also providing full support services.Focusing on Microsoft Teams but also working with Skype for Business, Cisco UCM, Avaya, Mitel, Amazon Connect, legacy and other systems.• Microsoft Teams analytics, calls monitoring and reporting• Call queues and auto attendants details• Cradle to the grave and full call flow insights• Microsoft Teams Voice Recording (VR)• Microsoft Teams calls in queue (managing your queues from our interface)• Real time / Presence for Microsoft Teams (dashboards, wallboards, Teams clients statuses)• Analytics and reporting for Cisco UCM, Amazon Connect • Unified Communications (UC) number management Show less