Jacob Williams

Experience

• 

  Walgreens

  May 2011 - Sept 2017

  Designated Hitter

  A combination of the 3 positions: Service Clerk, Head Photo Technician, Pharmacy technician

• 

  Freelance

  Jan 2014 - Mar 2018

  Work with clients regarding common hardware and software issues to ensure proper functionality. Consult with clients regarding purchases of computer hardware to ensure best performance on a case-by-case basis. Hardware includes: CPU, GPU, PSU, Motherboards, NICs, CPU cooling solutions, etc.

  • Freelance Computer Troubleshooting

    Jan 2014 - Mar 2018

  • Freelance Hardware Consultant

    Jan 2014 - Mar 2018
• 

  Charter Spectrum

  Sept 2017 - Mar 2018

  Internet / Phone Help Desk

  Tier 3 phone technician working to remotely repair and troubleshoot Phone and Internet issues/hardware.

• 

  MetroTech IT

  Mar 2018 - Aug 2020

  Lead System Administrator

  • Accountable for accurately configuring multiple Windows Domain controllers, file, print, and application servers along with DNS, DHCP, and Active Directory on Windows servers.• Initiated complex site-to-site connections in both SonicWall and Untangle NG Firewalls, maintained multi-VM environment in Data Center, and configured Windows-based thin clients over a site-to-site VPN.• Delegated tasks to team members during key projects and monitored progress to ensure work was completed in a timely manner.• Provided advisement on effective solutions and necessary upgrades to equipment and services to streamline processes. • Created detailed documentation of changes that were made to network and systems, providing evidence and audit trails. • Presided over network performance and implemented enhancements to boost overall efficiency and account for expansion.• Designed, implemented, and maintained wireless networks, ensuring optimal connectivity and reliability.• Communicated with hardware vendors, software vendors, ISPs, and third-party contractors. Show less

• 

  Indian River Networks

  Sept 2020 - Aug 2021

  System Engineer

  • Spearheaded all phases of large-scale IT projects, consistently finalizing projects within the established timeline and according to scope. • Formulated patch schedules and maintenance windows through RMM tools while maintaining a combined user-base of over 1,300 users and 300 servers. • Configured, audited, and maintained on-premise Active Directory with ADsync to Microsoft Azure as well as supported Active Directory and related systems, ensuring maintenance did not interrupt service to clients.• Administered both on-premise and offsite backup and disaster recovery processes and created production and development networks, including server infrastructure. • Oversaw all activities of the remote team during on-call rotation, providing 24/7 emergency support for application malfunctions, network outages, email outages, server disruptions, and other critical issues.• Orchestrated the rollout of Multi-Factor Authentication (MFA) for companies, which included Duo, Microsoft Authenticator, and physical security tokens, while drastically decreasing downtime.• Provided support and maintenance for VMware ESXi, Microsoft Hyper-V hypervisors, Microsoft 365, G suite, and hosted exchange email.• Examined, evaluated, and confirmed that networks were compliant for government and private audits. Show less

• 

  NTC - A Covius Solution

  Dec 2021 - now

  System Administrator II

  • Demonstrate expertise in performing a broad range of systems management functions, including conducting Disaster Recovery Exercises, to maintain business continuity in the event of an emergency.• Oversee all aspects of the New Relic monitoring system to certify accurate data and timely reporting of downed servers/services.• Utilize PowerShell to write automation scripts for monitoring systems, such as tagging information for easier management, splitting large files prior to uploading to AWS S3 bucket, and managing .yml and .config files.• Configure and deploy Azure SSO for third-party apps and monitor and support physical and virtual servers. • Coordinate and lead the migration of multiple servers from Windows Server 2008 R2/2012 to 2019/2022.• Transfer fileservers to new OSes through Storage Migration Service and apply change management to update or resolve issues with servers without interrupting production.• Research event-log warnings and errors and monitor resources to ensure that system’s architecture components work together seamlessly.• Monitor data-center health using existing management tools and respond to hardware issues as they arise.• Maintain internal infrastructure requirements, including laptop and desktop computers, servers, and security updates.• Provide on-call support in a rotation with other members of the team to provide 24/7 support in instances of site failure, downed servers, and failed file transfers. Show less