James Marrapese

Experience

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  Eagle Communications

  Jan 1992 - May 1995

  System Installer

  • Contracted by Nortel Networks to install the Nortel DMS switches at various job locations in Southern California.• Drilled floors for DMS bays using hammer drills. Installed multiple bay line-ups including the ceiling mounted super structure using band saws, levels, and hand tools.

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  Nortel Networks

  May 1995 - Jan 2011

  Field Technician / Site Team Leader

  Performed full range of responsibilities for installations and commissioning of VoIP telecommunication, Network servers and switches from start to finish. Manage installation, test and turn up, demonstrated functions and operations while maintaining customer satisfaction. Provided network integration, system provisioning, test and verification, troubleshooting network errors and resolve telephony failures.• Install Nortel Networks DMS equipment and Carrier VOIP systems from delivery stage to the 100% installed product. Used hammer drills, band saws, hand tools etc. Managed work crews, mentored other Nortel Networks team members.• Commission all Nortel Networks DMS and Carrier VOIP equipment. Includes the Nortel Networks CS2K switch, Netra 240 Servers, and Sun Micro Servers.• Managed large projects including high risk cutover activities involving hardware, software installations, implementation and integrations, pre/post cutover planning within scheduled time and budget.• Maintained customer satisfaction by furnishing daily customer contacts concerning service reliability, support, and maintenance, including planning and coordinating service outages for repair and maintenance of telecommunications equipment.• Increased profitability by reducing travel expenses 15-30% under company guided costs and identifying shortages and upcoming product issues ahead of time.• Configured new software and features by using Element Manager GUI or CLI.• Handled live traffic when customer requires hardware upgrades or expansion resulting 0.0% rate of service interruption by using correct MOP (method of procedures).• Administered UNIX/Linux servers and supported applications that sat on these Operating Systems. Performed command line functions, adds, moves, changes.• Cloned, backup, restored redundant servers when defective hardware is found.• Installed DC power plant providing backup powers to desired customers as an added protection for AC environment. Show less

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  GENBAND

  Jan 2011 - Jan 2018

  Systems Integrator / Sr. Support Specialist / Quality Prime

  Installation, Commissioning and Integrating Genband products such as C20, ATCA, G5, G6, G9, Nortel DMS-100, VOIP products and C3 Linux base servers.• Mount -48V DC based servers into equipment bays. Used cordless drills, band saws, hand tools etc. Managed work crews, mentored other GENBAND team members.• Installed CAT5/6 cabling, Fiber optic cabling, DS1/DS3 cabling from Telecommunications equipment to customer demark locations.• Commission and integrate into customer networks, GENBAND C20, G5, G6, G9, IA-RMS servers and legacy Nortel Networks DMS peripherals. Proficient with tools such as putty, CLI manager, Secure CRT, and Tera-term pro for serial access. Also proficient with GUI access to the above named equipment.• Perform system software and hardware upgrades on all GENBAND and Nortel Networks legacy systems.• Trained in both Linux and Solaris based operating systems.• Managed costs and employees on various job assignments.• Provide an active roll in the quality installation of all the above switches and servers for the Western United States. AT&T, COX, Sprint, Centurylink and Verizon accounts as well as many smaller Telco’s.• Work closely with project managers to complete complex tasks. Show less

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  MMC Group LP

  Jan 2018 - Jun 2018

  Contractor

  Staffed on a temporary basis for Ribbon Communications (formally GENBAND LLC). Job functions include traveling to customer job sites all over the United States, Canada, and the Pacific Islands. Meeting the customers. Explaining exactly why we are there, how long we are going to be there, and what we will be doing. Job functions include cable running, forming, securing. Commissioning Genband products. Installing and working with Nortel legacy DMS peripherals.

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  SICK Sensor Intelligence

  Jul 2018 - now

  Field Service Technician