Vernon Tapiwa Chimedza

Experience

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  Environment Management Agency

  Aug 2015 - Jul 2016

  Information Technology Intern

  ENVIROMENTAL MANAGEMENT AGENCY (EMA)IT TECHNICIAN INTERN Aug 2015 – Jul 2016 Networking (router configurations, LAN and WAN configurations, access point configurations,cable laying, etc.) IT help-desk (received calls from other branches and solving their issues) Systems training ( trained new users on using the systems and also trained everyone when there isa new system implemented)Page 2 system administration, Domain sever administration, attending to user problems, Cyberoamadministration, Pastel Administration Hardware (replacing faulty hardware and upgrading hardware) and software maintenance, severmaintenance made sure all servers worked properly and created backups Allocation of hardware resources according to the amount of work the user would partake Email administration, adding creating deleting and editing emails when appropriate Inventory management system development with vb.net integrating to EMA MIS, SAP basis, SAPimplementation with TTC (twenty third century systems), Computer hardware Supported other EMA related research, data capturing, data analysis, Show less

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  Liquid Home Zimbabwe

  Sept 2017 - Oct 2018

  Technical Customer represantative

  • Assist customer internet links when they have faults mainly MPLS links, Gpon links, LTE and WiMAX links • Monitoring base stations and monitoring trends of data usage, so as to help customers when links where down or when they want to know what they used their data for• Port forwarding, bridging routers and lan extension using range extenders and access points • Configuring routers, WiMAX outdoor, green packet antennas and optical network terminals for clients • Setup Microsoft outlook emails on Office 365, help in creating emails and teach clients • Troubleshoot VoIP phones for customers, configuring SIP lines on soft lines• Assist customers when they face problems with domains emails and websites, DNS troubleshooting and email outlook configurations using SSL and TLS • Mainly assist customers over the phone and physically when they visit offices Show less

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  Econet Wireless Zimbabwe

  Oct 2019 - Mar 2020

  Telesales Representative

   Contacting Businesses in the UK, selling them an ad space to list them on a UK based onlinedirectory Communicating with US based customers for them to upgrade to new technologically advancedalarm system Selling products over the phone to 1st world countries

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  Export Credit Guarantee Corporation of Zimbabwe (PVT) LTD

  Mar 2020 - now

  • ICT Officer

    Feb 2021 - now

  • ICT Graduate Trainee

    Mar 2020 - Feb 2021