Saad Bin Hasan

Experience

• 

  KAMRANGA Design

  Jul 2004 - Sept 2006

  Executive, International Business
• 

  Warid Telecom

  Oct 2006 - Jan 2007

  Customer Service Executive
• 

  Grameenphone Ltd

  Jan 2007 - Aug 2013

  -Relationship Manager for High Value Strategic Accounts of Grameenphone:-Analyze and Formulate Effective Business Planning for Target Clients’:-Create and Maintain relationship with the Business Clients-Coordination and Alignment of support with Concerned Stakeholders-Initiate and Manage Different Interactive Business Events-Maintain a Good Client Portfolio-Coordinate & Follow-up with the Credit Fund Collection Team Regarding Any Clients Due-Achievement of Annual Business Targets’-Regular Reporting for Smooth Information Flow Show less • Responsible for conducting & facilitating different cross functional activities related to regional distribution operation respect to compliance guidelines.• Forecasting and ensuring the requirement of different stakeholders with proper communication. • Successful deployments of different campaigns and maintain product flow.• Ensuring safety and security of the product and subscription papers as per compliance guidelines.• Coordinated training program and scheduled meeting with the stakeholders.• Aided the stakeholders by visiting their premises in any related quarries.• Prepare daily/monthly/yearly reports to facilitate audit related activities in the region Show less

  • Specialist, Key Account Manager

    Jan 2011 - Aug 2013

  • Executive, Reporting & Reconciliation, Logistics

    Jan 2010 - Jan 2011

  • Officer, Regional Logistics Ops

    Jan 2007 - Jan 2010
• 

  Telenor

  Sept 2013 - Dec 2015

  • Accountable for Top Management KPI on NPS (Net Promoter Score) process implementation and facilitation.• Functional Manager for Team located in different Geographical location, such as India, Malaysia, Thailand, Philippine and Bangladesh• Responsible for implement initiatives awareness programs for increase customer experience and Business development.• Lead Inner and Outer Circle Team to identify process and operational excellence related initiatives and implementation.• Reporting to the Top Management on NPS performance and initiative status. Show less -Regional Relationship Management at Business Unit (BU) level. Responsible for Business Units in Asia Region (Grameenphone Bangladesh, DiGi Malaysia, Dtac Thailand, Telenor Pakistan, Uninor India & Telenor Myanmar) -Oversee and report Business Unit level performance management -Develop and maintain Shared Service Center (SSC) customer contact channels, including driving customer interaction improvement initiatives -Issue and conflict resolution across BU, SSC and Group -Assist in business development activities and drive SSC growth in new service areas towards BUs -Contribute to building culture of “customer orientation” throughout the SSC organization Show less

  • Customer Experience (NPS) Manager

    Apr 2015 - Dec 2015

  • Regional Relationship Manager, Asia Region

    Sept 2013 - Dec 2015
• 

  Samsung Electronics

  Jan 2016 - now

  • Conduct face to face customer meetings and as necessary to provide support, discuss issues, road-maps, provide updates, facilitate current and future business and build strong relationships• Formulate revenue strategies; manage and support the channels with real time sales strategies.• Monitor daily, monthly and quarterly on-time supply of products. Review customer forecast and identifying issues in advance.• Plan and Implement Retail and Distribution strategies; ensure maximum utilization of Trade Marketing activities around the year.• Play key role in developing product and price strategies; ensure that the products make complete business sense while gaining positive stakeholder response.• Collaborate with marketing intelligence resource to read and report results of activities and to provide recommendations and forecasts.• Support Distributors’ sales teams in the execution of the activities and in achieving the sales and budget objectives, while ensuring the desired product benefits and brand values/equity are properly communicated.• Stay up-to-date with the fast evolving industry; understand the importance of staying ahead in grabbing consumer perception. Show less

  • General Manager, Head of Corporate Relationship & Business Development

    Jan 2023 - now

  • Deputy General Manager, Head of Sales & Partner Management (Consumer Electronics)

    Jan 2017 - Dec 2022

  • Senior Manager, Key Accounts, CE Biz

    Jan 2016 - Dec 2016