Arafat Mallya

Arafat Mallya

Followers of Arafat Mallya803 followers
location of Arafat MallyaKinondoni Municipal, Dar es Salaam, Tanzania

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  • Timeline

  • About me

    IT Service Delivery | Office IT | Corporate Applications | IT Systems Administration | Customer Experience | Digital Care | Contact Center | Technical Support | IT Governance | BCCM | Data Analyst

  • Education

    • Institute of Accountancy Arusha

      2010 - 2013
      Bachelor's Degree Information Technology
  • Experience

    • Computer Information Systems (CIS)

      Jul 2014 - Jun 2019
      • Manager: IT Service Desk at Vodacom Tanzania PLC

        Oct 2015 - Jun 2019
      • Supervisor: IT Service Desk at Vodacom Tanzania PLC

        Apr 2015 - Oct 2015
      • Field Engineer: IT Service Desk at Vodacom Tanzania PLC

        Jul 2014 - Apr 2015
    • Inventions Technologies Co Ltd

      Dec 2019 - Oct 2023
      System Administrator: Customer Experience Systems at Vodacom Tanzania PLC
    • DTB Tanzania Plc

      Oct 2023 - Mar 2024
      IT Service Delivery Officer
    • Vodacom Tanzania Plc

      Apr 2024 - now
      Revenue Assurance Analyst
  • Licenses & Certifications

    • Certified Microsoft 365, Identity & Services

      Microsoft
      Feb 2022
      View certificate certificate
    • Microsoft Excel 2019/365

      Earn and Excel
      Nov 2025
      View certificate certificate
    • Generative AI and Its Impact to Everyday Business

      Skillsoft
      Sept 2024
      View certificate certificate
    • Navigating AI Ethical Challenges and Risks

      Skillsoft
      Sept 2024
      View certificate certificate
    • Digital Forensics Masterclass : Forensic Science 2023 DFMC+

      Udemy
      Sept 2023
      View certificate certificate
    • Grow with Vodafone

      Vodafone
      Aug 2025
    • EFSET Certificate 73/100 (C2 Proficient)

      EF Standard English Test (EF SET)
      Feb 2022
      View certificate certificate