Experience

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  Telstra

  Jul 2003 - Jan 2011

  Asset management officer

  Telstra Business SystemsKey DutiesPrepared general purpose financial statements and reports.Maintained and actioned logs of all severity faults and mitigations.Provided assistance and professional advice to internal/external clients.Actioned and completed client orders for physical assets and oversaw the dispatch of assets.Provided exceptional product knowledge to clients and customers.Developed professional rapport with various customers and contributed to positive working relationships with consumers.Maintained an inventory of services.Monitored and oversaw calls for investigation and ensured feedback and consumer disputes were received within organisational timeframes.Performed after hours work and standby support when required.Ensured service desk personnel received and had access to relevant training and support. Show less

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  Ibm

  Jan 2011 - Jan 2013

  Project coordinator

  IBM AustraliaKey DutiesPrepared, coordinated and distributed agendas, minutes and project documentation for circulation.Adhered to process compliance.Developed and maintained detailed project schedules including associated administrative tasks involved in the projects.Assisted in the preparation and distribution of project documentation, briefs and reports.Validated high volumes of organisational information utilising MS Access and Word.Exercised responsibility to track and action project changes and procedures, which included updating base site schedules. Show less

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  Department of health

  Feb 2013 - Nov 2013

  Departmental officer

  Action incoming IT requests.Maintenance of Departmental asset registers and information databases.Manage office accommodation requirements with reference to IT and voice services.Assist the web officer in the distribution of departmental online content into the Web Content Management System (WCMS).Handle incoming/outgoing calls, correspondence and filing.Monitor and manage inventory and office supplies.Establish and modify departmental records utilizing MS Word.Manage regulation 9 delegations and exercise financial management regulations, policies and directives.Organise and coordinate workstation assessments on behalf of staff. Show less

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  Nhmrc

  Dec 2013 - Jun 2014

  Ict contracts officer

  Overseeing the management of NHMRC’s ICT infrastructure, including maintaining NHMRC based applications.Maintaining, enhancing, developing, procuring and implementing ICT systems and applications.Advising on major ICT investments and strategic direction for the organisation.Enterprise architecture and capacity management and planning.Managing appropriate use of IT services.IT security standards for the compliance, integrity, availability and confidentiality of NHMRC information and resources.Administering the contract and service levels for the delivery of ICT infrastructure and support services by outsourced service providers.Providing service support and administration of all telecommunications, including video telephones and mobile devices. Show less

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  Department of health

  Jun 2014 - now

  Departmental officer

  • Managing the divisions parliamentary inbox.• Providing specialist advice on parliamentary processes, and coordination requests to the divisions Executive and staff. • Proof reading and quality assuring all documents prior to submission to First Assistant Secretary (FAS) for clearance. Ensuring that FAS is provided with clear and relevant information. • Providing administrative and corporate support services to the division, including high level executive support and administrative advice to the Divisional Executive.• Managing the Question Time Brief (QTB) roster and provide advice and support to Duty Officers. • Administering work improvements and making recommendations for improving systems and practices.• Managing and updating procedure documents within branch. Show less