Experience

• 

  Interlynx systems

  Jun 2006 - now

  Vice president of business development

  • Implement, troubleshoot, and support clients and analyze data to identify the issues• Develop training materials and presentation.• Responsible for ensuring Research quality, Project management, Client interactions, and translating technical issues into business terms.• On Site client visit for reviewing the processes• Ensure that Quality is used as a tool to improve customer satisfaction and enhance service delivery.• Meeting client objectives by managing operations as provided in the service level agreements (SLAs) and related client commitments and ensuring delivery at the required level of quality.• Analyzing trends, planning for contingencies, raise team’s performance bars.• Meeting a sales plan and Lead generation consistent with the overall growth objectives of the organization.• Data analysis and interpretation. Marketing tracking, analysis, as well as fast-turnaround market research.• Taking ownership of a process/sub process. Improving quality consistently.• Keeping Client Informed about their matters via reports/concalls.• Handling teams in various capacities based on the project.• Liaisoning with the client on the escalations of day-to-day service related issues (Account Management).• Providing strategic inputs to senior management. Show less