Katie Toolan, PHR

Experience

• 

  Rutgers University

  Oct 2009 - May 2012

  Administrative Assistant
• 

  Chubb NA

  Feb 2013 - Oct 2017

  • Taleo system and security administrator responsible for; implementing system configuration improvements and modifications; OBI reporting; user security oversight• Lead team member on project to implement international (Mexico and Asia) in current Taleo zone• Worked with key stakeholders and the business to evaluate, redesign, and implement new employee Taleo onboarding process for post Chubb/ACE merger• Advise on PeopleSoftHR configuration changes in full cycle capacity (spec creation, user acceptance scripts and testing execution, go-live)• Consult and collaborate with other HR COEs and functional groups to support HR efforts and projects Show less • Managed US onboarding process for all new hires, internal transfers, and temporary to permanent conversions to ensure day one readiness and productivity. Process annually onboarded over 2000 candidates including internal and external.• Managed nine onboarding coordinators, fifty business delegates, and relationships with departments company-wide that participate in the process, such as IT and facilities.• Managed day to day onboarding process including supervision of system users, supported troubleshooting, task audits, reporting and metrics.• Assisted in the development of process for continuous improvement. Analyzed feedback and metrics, understood system capabilities, designed workflows and other similar activities with end goal of improving results and user experience. • Key partner in global Taleo implementation build and process creation.• Adapted current system to company integration needs post ACE/Chubb acquisition.• Extensive knowledge of Taleo Onboarding, Taleo Recruiting, Oracle Business Intelligence, PeopleSoft. Show less • Deep knowledge of data and systems that provided human capital data for the organization.• Maintained data integrity and accuracy.• Provided data and support during integration of Chubb and ACE to allow business leaders to effectively align the new combined organization.• Developed and managed reporting for IT, Claim, and Corporate groups including: historical and current headcount, turnover, and position maintenance; pay period, monthly and quarterly reports for business units; extensive ad hoc reporting.• Consulted with HR and business customers regarding their data needs and identified opportunities to provide accurate and meaningful reporting and analysis.• Provided data and support for annual events including biannual performance evaluations and year-end compensation review.• Produced and analyzed meaningful data for senior management that enabled leadership to make strategic decisions.• Compiled and presented information across various levels within the organization.• Created and maintained organizational charts.• Provided project support for HR generalists.• Conducted exit interviews. Show less • Supported Worldwide Employee Relations Manager and team of six while working in a centralized ER model.• Processed initial intake of employee relations issues and documented in database.• Provided guidance for employee relations matters regarding company policies.• Developed and managed monthly, quarterly, yearly, and ad hoc reports for departmental use and to provide to HR and business customers.• Supported compliance with local, state, and federal labor laws.• Managed severance process including document review, payment and termination.• Maintained employee handbook, manager handbook, and HR manual.• Partnered with General Counsel regarding administrative agency matters.• Handled confidential information and documents, and interacted with senior leaders. Show less

  • Senior HR Consultant, Global HR Operations

    Mar 2017 - Oct 2017

  • Onboarding Manager

    Mar 2016 - Mar 2017

  • HR Analyst

    Jun 2015 - Mar 2016

  • Employee Relations Assistant

    Feb 2013 - May 2015
• 

  Prudential Financial

  Oct 2017 - now

  • Provide project and cyclical process expertise to HR Business Partners and COEs• Key reporting and analytic partner for year end compensation and performance review, top talent/critical role review, succession management, and business strategy support• SME on various HR systems: Workday, PeopleSoft, Cognos Analytics, Tableau, Visier• Technical focus to identify employee insight solutions• Aware of how and why clients are using deliverables to best understand needs and potential adjustments in approach. • Identify opportunities and take action for process improvement or issues that can be prevented in the future by leveraging data and systems knowledge. Show less

  • Director, Employee Insights

    Jun 2022 - now

  • Manager, Employee Insights

    Sept 2020 - Jul 2022

  • Senior HR Reporting & Analytics Specialist, Employee Insights

    Oct 2017 - Sept 2020