Michelle Singh

Michelle Singh

Customer Experience Analyst

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location of Michelle SinghCity of Johannesburg, Gauteng, South Africa

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  • Timeline

  • About me

    Senior Product Manager | Finance | e-Commerce | Digital Product Development| Women Empowerment Proponent

  • Education

    • Absa Graduate Development Programme 2011

      -
    • University of KwaZulu-Natal

      2005 - 2010
      Bcom Hons Economics Management and Finance
    • Henley Business School

      2023 - 2024
      Postgraduate Degree Management Practice
  • Experience

    • Absa Group Ltd

      Jan 2011 - Mar 2012
      Customer Experience Analyst

      Measurement of Customer service indicators. Including CSM and NPS scores. Consulting and Customer Survey Analysis.Executive Committee Steerco for Customer Sales and Service. Custodian of Customer Management Information and Business intelligence for Absa Business Bank. Customer Behavior and Trend analysis.Market and competitor analysis in the Customer Service area.

    • Absa Retail and Business Bank

      Jan 2012 - Jul 2012
      Regional Insights Analyst

      Macroeconomic AnalysisMicroeconomic AnalysisInternal Data Analysis Customer BehaviorRegional Insights

    • Standard Bank Group

      Jan 2012 - Jan 2022

      Financial Mangement of Digital Channels Services. Financial ReportingFinancial AnalysisBudgeting and Strategic Financial Planning.Financial Cost Modeling and PresentationsTransfer Accounting

      • Category Manager Digital E commerce

        Jan 2018 - Jan 2022
      • Finance Manager Digital Banking

        Jan 2012 - Mar 2018
    • MultiChoice Group

      Jan 2022 - now
      Senior Product Manager e Commerce

      In my role as Senior PM e Commerce at MultiChoice Group, I spearhead the e-commerce strategy both in SA and ROA. My portfolio encompasses the delivery of stream onboarding, account management, CRO, internet, and insurance products. By leading skilled cross-functional teams, I’ve implemented innovative solutions and partnerships to enhance user experience and drive revenue growth for the best content and entertainment company in Africa.

  • Licenses & Certifications