Michelle Singh

Experience

• 

  Absa Group Ltd

  Jan 2011 - Mar 2012

  Customer Experience Analyst

  Measurement of Customer service indicators. Including CSM and NPS scores. Consulting and Customer Survey Analysis.Executive Committee Steerco for Customer Sales and Service. Custodian of Customer Management Information and Business intelligence for Absa Business Bank. Customer Behavior and Trend analysis.Market and competitor analysis in the Customer Service area.

• 

  Absa Retail and Business Bank

  Jan 2012 - Jul 2012

  Regional Insights Analyst

  Macroeconomic AnalysisMicroeconomic AnalysisInternal Data Analysis Customer BehaviorRegional Insights

• 

  Standard Bank Group

  Jan 2012 - Jan 2022

  Financial Mangement of Digital Channels Services. Financial ReportingFinancial AnalysisBudgeting and Strategic Financial Planning.Financial Cost Modeling and PresentationsTransfer Accounting

  • Category Manager Digital E commerce

    Jan 2018 - Jan 2022

  • Finance Manager Digital Banking

    Jan 2012 - Mar 2018
• 

  MultiChoice Group

  Jan 2022 - now

  Senior Product Manager e Commerce

  In my role as Senior PM e Commerce at MultiChoice Group, I spearhead the e-commerce strategy both in SA and ROA. My portfolio encompasses the delivery of stream onboarding, account management, CRO, internet, and insurance products. By leading skilled cross-functional teams, I’ve implemented innovative solutions and partnerships to enhance user experience and drive revenue growth for the best content and entertainment company in Africa.