Victor Ponce

Experience

• 

  Aviatur

  Jun 2006 - Jun 2010

  BILINGUAL TRAVEL ADVISOR

  Responsible of managing clients from the Caribbean banks that were registered on the VISA rewards program. Responsible for handling requests for high profile clients with bank accounts in different banks in the Caribbean. Preparation of quotations packages, issuing E-tickets, car rentals, limos, hotel reservations etc.

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  BCD Travel

  Dec 2010 - Feb 2012

  Travel Advisor

  In charge of building from scratch airline reservations, hotel reservations, car rental reservations and additional services requested by customers using SABRE GDS.Management of corporate accounts and Single clients (leisure). Creating air bookings, hotel and other services for corporate groups.

• 

  FIRST IN SERVICE TRAVEL COLOMBIA

  Feb 2012 - Mar 2016

  In charge of developing strategies to improve the different methods and processes for the staff and client. Directly involved in the creation of instruction manuals for the staff and clients. Instructor for 0nline trainings courses. In charge of creating all instruction manuals for the new process and new formats used in Sabre GDS.Sabre online training for travel advisors and support team members.Organize database of applicants’ resumes, application forms, test results, profiles, etc. and pre-screen applicants.Team supervision and team performance. Show less

  • SUPPORT SERVICES MANAGER

    Jan 2015 - Mar 2016

  • LEAD SUPPORT AGENT

    Feb 2012 - Jan 2015
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  BYRON TRAVEL GROUP

  Jul 2016 - Nov 2024

  Global Travel Manager

  In charge of managing travel arrangements for corporate accounts. Creating air bookings, hotel and other services for corporate clients. Responsible for the management of sales and relationships with corporate clients by understanding the customer's demands, planing of how to meet these demands, and generating sales for the company as a result.

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  Propeller Travel and Tours

  Jan 2019 - May 2020

  Senior Travel Agent

  Hotel booking enquiry for luxury hotels, travel Management, complex air booking,