Alejandro Albi

Experience

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  Hospitals, Schools, and Public Sector

  Aug 2007 - Feb 2013

  Psychologist

  I worked for 6 years as a Psychologist in different sectors, for example, treating patients, running workshops, participating in interdisciplinary groups, or leading initiatives at a local or Regional level.- Led the Mental Health Program for Caldera city (15,000 people)- Led the health team (12 people) at the local Hospital- Provided psychological treatment to more than 2,000 cases- Accumulated more than 5,000 hours of therapy- Managed workshops and fieldwork programs- Provided Human resources support for 5 different institutions Show less

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  Media Factory (Fábrica de Medios)

  Mar 2013 - Jan 2016

  Commercial Director

  I grew from being external support on some business discussions to a key member that developed commercial agreements and won funds.- Applying and winning governmental funding (500K EUR and 15K EUR)- Design and implementation of the largest audiovisual Hub in LatAm- Creating and negotiating the commercial agreements- Managing external providers (technology, programming)- Managing technological projects for 10 clients from different sectors

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  Catholic University of the North

  Jun 2015 - Jan 2016

  External Consultant

  For the International Relations department of the Catholic University of the North of Chile, I worked as an external member, supporting them on a few projects.- Applying to a large governmental project funding (500K EUR)- Working on a professional multi-specialist team- Learning how a Regional brand can be created- Design, costing, and pricing of international academic programs- Creation of business models and communication strategy

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  Ipsos Czech Republic

  Jun 2016 - Feb 2022

  Leader of the Mystery Shopping's Global Support Center team, in charge of making all the multi-country requests and projects, anywhere in the world, a reality for our clients.- Growing the business from 2 to 5 million Euros in 3 years- Growing the team from 8 to 27 people with clear responsibilities- 150+ candidates interviewed, 100+ hired, 200+ hours training them- Overviewing 50+ Global and 150+ Multi-country projects- Overviewing the relationship with 200+ providers- Building strong relationships with 20+ Ipsos offices Worldwide Show less

  • Account Director & Team Leader

    Jan 2019 - Feb 2022

  • Account Manager

    Jun 2016 - Dec 2018
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  Walk the Room

  Mar 2022 - Nov 2022

  Revenue Director

  Leader of the Sales team and an active member of the Management Committee at the largest 3D studio in the world focused on commercial properties.- Worked with the Management team on company goals and strategy- Responsible for the Sales results (forecast, plan, and track)- Managed a remote team of 7 people (US, UK, and Scandinavia)- Led the transition to a dedicated Account Management structure- Developed a Partnership strategy to secure long-term contracts- Introduced a Customer Experience approach to the whole company Show less

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  Experiability

  Oct 2022 - now

  Founder

  A personal project where I share my learnings (video and blog) about Customer Experience, Project Management, and Psychology at work, among other related topics.- Building a startup-type of business from scratch- Content Creation at a professional level- The life-cycle of a video: draft, record, edit, publish, etc.- YouTube channel strategy and analytics- WordPress website creation, design, and administration- SEO and other Social Media tools

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  Trackdesk

  Feb 2023 - now

  Head of Sales - Customer Success

  Leader in sales, focused on providing a great customer experience and setup the processes in a technology startup (first year) that provides a software for affiliate marketing management.- Daily communication with customers and prospects- Inbound closer, guiding potential clients through the platform- SaaS demos, giving personalized presentations- CRM (HubSpot) implementation and daily usage- Establishing the processes for building a sales team- Creation and implementation of the sales strategy and materials Show less