Experience

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  Casa nova hotel

  Apr 2021 - May 2022

  Receptionist

  My task was demonstrate exceptional customer service by greeting and assisting guests, handling high volume of phone calls, and checking guests in and out of the hotel. I handled guest complaints and concerns promptly, ensuring high satisfaction. I managed room reservations, ensuring accurate information in the hotel's reservation system, and coordinating with housekeeping and maintenance staff. I assisted in administrative tasks, managed mail, and maintained records and documentation and utilized various software systems and technology to manage guest information and process payments, demonstrating strong organizational skills, efficiently managing multiple tasks, and collaborating with other hotel staff to maintain a positive work environment. Show less

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  Studio beauty e bronze

  Aug 2022 - now

  Beauty studio owner

  - Social media management- Customer service, aiming at customer satisfaction- Provision of personal care services such as eyebrow design, micropigmentation, nails, and artificial tanning- Customer Management- Schedule ManagementEstablishing and running my own beauty studio has provided me with firsthand experience in entrepreneurship. I've learned the importance of taking risks, making decisions, and managing various aspects of a business. In the beauty industry, customer satisfaction is crucial. By interacting with clients and catering to their needs, I've developed excellent customer service skills. I've learned to listen to your clients, communicate effectively, and provide exceptional experiences that keep them coming back. Show less

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  Projeto social pavãozinho jiu-jitsu

  Dec 2022 - May 2023

  English teacher

  In this job, I participated in a social project for children from Brazilian communities (favelas) and my role was to teach English to them.Tasks: - Curriculum Development: Creating engaging and effective lesson plans that catered to the individual needs and interests of your students. - Classroom Instruction- Language Proficiency Enhancement- Literature and Reading- Assessment and Evaluation- Classroom Management- Individualized Support- Professional Development: As a dedicated educator, I continually engaged in professional development activities, staying updated with the latest teaching methodologies, language trends, and educational advancements. Show less