Experience

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  Forcepoint

  Jan 2020 - Jun 2020

  Technical support engineer

  Resolved 20+ tickets on Email Security on prem & cloud product with an average customer satisfaction score of 9.7/10, conducting 10 case studies on previous cases in a team of 4 resulting in a significant improvement in resolution time by 10-15%, increasing overall efficiency. Curated custom policies for anti-spam, anti-virus & commercial bulk emails and conducted extensive research experiments incompany's sandbox environment, leading in development of more effective email security measures. Created dummy environment labs using GNS to accurately mimic actual cases for research and testing purposes, allowing for better analysis and troubleshooting techniques. Show less

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  Syracuse university - barnes centre

  May 2022 - May 2023

  Operations supervisor

  Supervised a team of 20 attendants to assure smooth running of facility having a footfall of~2.5k students daily, managed logistics, coordinated with different teams & ensured safety resulting in seamless execution of 15+events. Earned CPR/AED certificate, deployed protocols from playbook, leading to a notable 20-30% reduction in emergency response time. Provided detailed facility tours to new university personnel, prospective students and families displaying communication skills.

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  Syracuse university college of engineering and computer science

  Jul 2023 - Jul 2024

  Cyber security intern

  Utilized virtualization software like Virtual Box to deploy Seed Labs, adeptly crafting Python scripts on the attack machine to simulate and test vulnerabilities on victim machines. Leveraged hands-on lab exercises cultivate proficiency in identifying, analyzing and mitigating diverse cybersecurity threats & vulnerabilities in different layers of OSI model like Man-in-the-Middle, TCP attack, Kaminsky DNS attack and web application vulnerabilities- CSRF, Cross-Site Scripting(XSS), SQL Injection.Researched and developed understanding of security frameworks like Cyber Kill Chain, NIST CSF, Incident Response and practical understanding of security conditions like Set-UID, Race Condition, Buffer Overflow.Methodically documented 20 detailed proof-of-concept scenarios showcasing diverse vulnerabilities encountered and their corresponding mitigation strategies tested throughout Seed Labs exercises.Performed 10+ digital forensics practical case studies utilizing tools like Autopsy, E3, PhotoRec & DiskDigger recovering deleted data from Windows & Linux filesystem, forensic investigation on iOS & Android data cases, Discord Database, Outlook & Thunderbird emails, capture & analysis of system volatile memory for malware. Show less