Experience

• 

  Remec broadband wireless

  Jan 2004 - Dec 2006

  Test / manufacturing technician

  Offering technical support to the manufacturing and technical problems on Radio Frequency Power Amplifiers for mobile signal on WCDMA technologies. Also give preventive and corrective maintenance to the work equipment.

• 

  Hewlett packard enterprise

  Mar 2009 - Jul 2016

  Applies experience and subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems / projects of diverse complexity and scope. Exercises independent judgment within generally defined policies and practices to identify and select a solution. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process. Provides guidance to employees in lower job levels. May seek advice in order to make decisions on complex business issues. Show less

  • Technology Consultant III - Availability & Capacity Management

    Oct 2013 - Jul 2016

  • ITO Svc Delivery Cons I - BS ITO Performance Analyst

    Jun 2011 - Oct 2014

  • Technical Solutions Rep V - PC Support Team

    Mar 2009 - Jun 2011
• 

  Chiquita brands international

  Oct 2016 - Oct 2021

  Responsible for providing technical support across multiple systems including (but not limited to) Active Directory, Workday, ServiceNow and MS Office 365. I also apply my troubleshooting skills to support the company's LANs, VPN and Telephony (Cisco Manager) issues. Achievements:Ø I identified and resolved a correlation problem in the Tier 2 Assignment Groups list and the escalation contacts information. By updating the Incident escalation list with due confirmation from the support team’s managers. This saves technical service agents time and allows them to assist more customers. Show less

  • IT Security Analyst. Jr

    Oct 2016 - Oct 2021

  • IT Service and Support Agent

    Oct 2016 - Sept 2019
• 

  Emerson

  Oct 2021 - now

  Rvo2 cloud hosting support engineer

  Responsible for resolving technical issues and supporting the Worldwide centralized Engineering Infrastructure in the local RVO2 Data center.First-line support engineers that handles issues solving by collaboration, research and utilizing tools (e.g., event logs, VRops); also activities such as Virtual systems deployment. Takes escalated issues as needed. Documents technical work and research.