Jacquelin Serrao

Experience

• 

  Hilton Chennai

  Aug 2012 - Oct 2012

  Trainee

  Started my journey as a trainee - Food Safety & Hygiene

• 

  Hilton Hotels & Resorts

  Oct 2012 - Jun 2013

  Quality Control Microbiologist

  Joined Hilton Shillim Estate Retreat & Spa, Lonavala, India for the Pre-Opening team as a QC Microbiologist/ Hygienist, where I established food safety protocols across seven kitchens, trained 150 staff in hygiene practices and regulatory compliance, and conducted internal audits to ensure adherence to regulatory standards with government bodies and FSSAI.

• 

  Novotel Hotels

  Sept 2013 - Dec 2015

  Promoted to lead hygiene operations for 6 kitchen outlets and banquets, overseeing a team of approximately 200 staff members. I successfully obtained FSSAI and HACCP certifications, conducted regular audits, and collaborated with outsourced labs for food and water testing. I also played a key role in training and coaching staff on hygiene practices, fostering a culture of cleanliness and safety awareness.

  • Assistant Manager - Hygiene

    Jun 2015 - Dec 2015

  • Hygiene Officer

    Sept 2013 - Jun 2015
• 

  Conrad Pune

  Dec 2015 - Apr 2019

  Hygiene Manager

  At the First Conrad Hotel, Pune, India, a luxury 5-star destination, I served as Hygiene Manager during the pre-opening phase. Leading hygiene management and quality assurance efforts, I oversaw a team of 220 across 10 kitchens, implementing robust food safety protocols and hygiene standards. Collaborating closely with senior stakeholders, I ensured alignment with operational objectives and regulatory requirements, culminating in recognition as the Outstanding Performer of the Year 2018 for leadership in hygiene and quality excellence. Show less

• 

  Waldorf Astoria Maldives Ithaafushi

  Apr 2019 - now

  As Quality & Excellence Manager at Waldorf Astoria Maldives Ithaafushi, I oversee operations across 122 luxury villas⭐️, a Private Island, and 13 dining venues, while also acting as Acting Director of Spa & Wellness. With a focus on Forbes standards, I lead a team of 650 professionals to ensure stringent adherence to food safety protocols and regulatory standards, driving exceptional guest satisfaction and operational excellence through strategic QA initiatives and continuous improvement programs. Show less

  • Special Project Manager

    Dec 2022 - now

  • Quality Assurance Manager

    Dec 2022 - Dec 2024

  • Hygiene Manager

    Apr 2019 - Dec 2022
• 

  Waldorf Astoria Osaka

  Dec 2024 - now

  Director of Quality Assurance