Margo Ross

Experience

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  Тинькофф

  Aug 2019 - Sept 2020

  Специалист ОЭО / Assist

  · Работа с клиентами в чате и по телефону, консультирование по продуктам банка и приложениям.· Работа с трекером Jira, БД CRM Oracle.· Баг репортинг.· Поддержание высокого оценочного бала (личный KPI).Дополнительно являлась наставником и заместителем руководителя своей группы:– Разработка тестов, курсов, персонального плана обучения для выявления слабых мест сотрудников.– Детальный разбор ошибок и обучение сотрудников внутренним процессам работы и тонкостям продуктов банка.– Поддержание дисциплины.– Постоянная поддержка коллег и готовность ответить на любой вопрос в любое время.– Добровольные переработки с целью повысить KPI группы и улучшать качество сервиса.Из достижений: стала самым юным наставником за счет упорства и быстрого освоения большого количества продуктов и механик. Show less

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  VK

  Sept 2020 - Feb 2021

  Community manager (GeekBrains)

  • Работа со студентами, педагогами• Координация работы между отделами• Помощь в организации и проведении мероприятий (хакатонов, вебинаров и т.д.)• Работа с подрядчиками (дизайнеры, копирайтеры, техотдел);• Автоматизация внутреннего процесса работы и поиск новых удобных площадок для публикации контента• Создание контента и постов на актуальные темы из мира ITНемного о моих успехах:За столь небольшое время работы смогла внедрить несколько интересных решений, что значительно облегчило работу коммьюнити нашей ветки:- Создание общей базы знаний и навигации по ней. Это позволило грамотнее планировать анонсы, запуски ивентов/хакатонов/вебинаров, контент-план и многое другое.Также представила лиду более удобный способ рассылки по чатам, сделав ее автоматизированной, а не ручной. Show less

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  AR Marketing

  Mar 2021 - Dec 2021

  Manager of outdoor advertising

  - Approval of passports for SNI(Creating a general design concept, stylistics, full preparation and collection of necessary documents, work with corrections from the customer, analysis of competitors)- Working with contractors(Designers, manufacturers)- Communication with customers, business correspondence, identifying true needs.(negotiating, budgeting)- Monitoring of deadlines (manufacturing and installation of structures, production of a passport for the structure)

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  BIPIUM

  Dec 2021 - May 2022

  Project Manager IT

  Work in a new IT startup in Innopolis - Full team work organization (from project receipt at contract stage to final system implementation), both with big customers (state structures, ministries), and with private companies.- Selection of methodologies separately for each project (Scrum, Agile, Waterfall).- Studying the TT together with the development team, diving into the context of the project.- Creation, editing and maintenance of all project atrefacts (functional requirements of the project, test plan, user story, personal client IS functionality instructions, project structure description).- Managing a team of analysts and engineers together with Teamlead: selection of performers for the project, resource and budget control, setting tasks, deadline control.- Team motivation, maintaining an atmosphere of trust, individual approach to the evaluation of work, assistance in conducting joint activities, regular feedback gathering.A little bit about my achievements in the company:Came in when the role of project manager was completely absent and there were no clear processes lined up, built them from scratch, set up the team, showed modern project management practices, set boundaries of responsibility for everyone so that the work process was clear and transparent.And, since this is a startup, I repeatedly took tasks outside my role to help the company, such as hiring staff and preparing acts/contracts/invoices. Show less

• 

  EY

  Mar 2022 - Mar 2022

  Staff PMO

  Formal full-time internship at EY in order to gain additional skills about the Technology Consulting device.Worked on a Lukoil project.

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  VTB 24

  May 2022 - Nov 2022

  Project Manager

  - Facilitating and conducting stream meetings - retrospectives, grooming, quarterly demos, etc.- Control over the decomposition and quality of the backlog, the correctness of the tasks and their completion on time- Streaming data analytics: dashboards, charts, incidents and defects- Control and maintenance of high quality of metrics of department directors- Coaching and advising team members and executives on the Bank's Agile process- Creating presentations and generating reports on sprint/quarterly/semi-annual metrics- Advising stream teams on processes, supporting teams and their backlog, helping them adapt to agile metricsAchievements:At the suggestion of the Service Director, was a graduate of VTB's Scrum-master school to become more familiar with both the Bank's processes and Scrum methodology. In her new additional role, she supervised three test environment coordination teams.During her work she raised the KPI of the whole stream by more than 30%, helped to make synthetic processes alive and comfortable. Show less