Shinu P S

Experience

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  Hewlett Packard Enterprise

  Jul 2011 - Feb 2017

  ● Troubleshooting and fixing bugs, operational tasks (Incident/Problem/Change management)● Administering SharePoint 2010 in an intranet environment.● Managing multiple farms (production, test, staging) and applications in collaborative environments.● PowerShell for maintenance, solution deployment, automated installation.● Configuring/troubleshooting service applications such as Search, User Profiles.● Review/deploy new application changes by development team and provide feedback. Show less

  • Support Team Lead

    Sept 2016 - Feb 2017

  • IT Support Specialist

    Jul 2011 - Aug 2016
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  DXC Technology

  Feb 2017 - Sept 2019

  Technology Consultant

  ● Interacting with clients for requirement gathering using various requirement elicitation process like workshop, interview. Worked closely with the different stake holders of client.● Preparation of Functional Requirement Document.● Capture process metrics (scope, applications involved, no: of FTE’s, volumes, SLA’s, Time dependencies, complexity, stakeholders, and their role)● Provide support for Intranet application, Office 365/SharePoint Online applications and meet the service level agreement (SLA) based on severity of the issue. ● Carryout root cause analysis in case of high and critical severity issues.● Work on minor enhancement/bug fixes in the application. ● Provide training to best shore team on technology tools and processes. Show less

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  Infosys

  Sept 2019 - Jul 2021

  Senior Technology Consultant

  ● SME for different key Office 365 services like SharePoint Online, Microsoft Teams, Power BI, and Azure.● Working on analysis, estimation and migration of contents from SharePoint On-Prem to Office 365 using ShareGate.● Business requirement analysis, evaluation of technology platforms, cost estimation, and delivering technical solutions.● Interacting with customers for understanding the pain points and providing consultation as per an ongoing initiative.

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  DXC Technology

  Aug 2021 - now

  Data Analyst