Kip Grant,

Experience

• 

  Starbucks

  Nov 2005 - Jun 2021

  Deliver change management, organization design and governance, culture, and technology adoption solutions that enable transformation success. Shape the change management philosophy and framework through the thoughtful integration of agile, lean, and human-centered design methodologies. Key Highlights:• Conserved millions by establishing an enterprise agility model for collaboration, reducing consultant spend and time to market by exploring ways of working in an agile environment. • Millions reinvested into the business by transforming the cultural behaviors aligned with the cultural strategy supporting behavior change with the right tools and technology; 9-point lift in employee sentiment after removing silos by connecting people to build a holistic approach.• 17% increase in employee trust earned by bringing transparency to decision-making rationale; established the North America change management framework.Competencies: Change Leadership | Change Management | Agile Leader Mindset | Facilitation | Continuous Improvement | HR Benchmarking & Metric Analysis | HR Program/Project Management | Budgeting | Succession Planning | Performance Management | Employee Relations | Consulting | Project Planning | Business Development Show less Promoted to spearhead change management efforts around confidential projects. Applied behavioral tools to assess the impact of change, using assessments around organizational culture, performance, and readiness for change. Key Highlights:• 15% reduction in transactional work realized by supporting lean transformation; articulated the importance of leadership in an effective change process.• 2% lift in employee engagement earned by reducing administrative work to shift the focus towards mission-critical job responsibilities; prepared comprehensive change and workforce transition plans and programs, including strategies to support change and transition initiatives and leadership.Competencies: Change Leadership | Change Management | Agile Leader Mindset | Facilitation | Continuous Improvement | HR Benchmarking & Metric Analysis | HR Program/Project Management | Budgeting | Succession Planning | Performance Management | Employee Relations | Consulting | Project Planning | Business Development Show less Guided evidence-based practices and process improvement disciplines, including but not limited to PDCA, LEAN, KANBAN, SCRUM, and Google Sprint methodologies. Bridged the gap between organizational strategy, operational priorities, and field implementation. Key Highlights:• Improved employee throughput related to a system migration between the US and Canada markets; reached a 90% adoption rate of the staffing software within two months while expanding employee engagement by 2%.• 94% of store managers reported changing behaviors as a result of introducing a new tool to increase the lean transformation of service execution and customer service standards; included pre-launch full-scale training and the adoption of the change management framework with executive buy-in.Competencies: Change Leadership | Change Management | Agile Leader Mindset | Facilitation | Continuous Improvement | HR Benchmarking & Metric Analysis | HR Program/Project Management | Budgeting | Succession Planning | Performance Management | Employee Relations | Consulting | Project Planning | Business Development Show less Rebranded the learning function to elevate the level of contribution with the strategic plan. Mentored, trained, and developed a team of seven to lead the national retail learning strategy and developed a diverse team partner with generalists in retail training delivery. Key Highlights:• Seven-figures saved by creating an agile workforce through redefining the role of learning and development and aligning training gaps to reduce < 90-day attrition. • Created an environment that allowed team members to feel supported and essential by developing career planning aligned with supporting the team and company strategy; aligned projects with individual goals. • Six-figures retained by right-sizing the organization through strategic redeployments of key projects aligned to the newly created HR business partner role. Competencies: Change Leadership | Change Management | Agile Leader Mindset | Facilitation | Continuous Improvement | HR Benchmarking & Metric Analysis | HR Program/Project Management | Budgeting | Succession Planning | Performance Management | Employee Relations | Consulting | Project Planning | Business Development Show less Partnered with business operations and retail stores supporting 500 locations in Ontario, Quebec, and Atlantic Canada to execute people solutions. Spearheaded the organizational strategies, including strategic planning, retail and executive compensation and incentive programs, competitive analysis, succession planning, and global internal mobility, recruitment, and training. Key Highlights:• 34% growth in employee engagement found by implementing exit survey feedback; gathered data around partner experience making partners feel heard. • Named to Canada’s “Great Places to Work” by shifting the hiring practices to focus on diversity by introducing diversity, equity, and inclusion initiatives.• 25% boost in Ready Now Level 1 and Level 2 successors accomplished by reengineering business and functional talent reviews that integrated key workforce planning metrics and insights, including 9-box talent differentiation.Competencies: Change Leadership | Change Management | Agile Leader Mindset | Facilitation | Continuous Improvement | HR Benchmarking & Metric Analysis | HR Program/Project Management | Budgeting | Succession Planning | Performance Management | Employee Relations | Consulting | Project Planning | Business Development Show less Administered several human resources programs and activities related to employee and labor relations, recruitment and selection, job analysis and classification, compensation, and employee training and development. Key Highlights:• 50% optimization in LOA management achieved by implementing a national LOA toolset and framework to reduce the amount of time spent on claims.• 15% augmentation in training completion attained by refreshing the learning management system to track training and meet training goals.Competencies: Change Leadership | Change Management | Agile Leader Mindset | Facilitation | Continuous Improvement | HR Benchmarking & Metric Analysis | HR Program/Project Management | Budgeting | Succession Planning | Performance Management | Employee Relations | Consulting | Project Planning | Business Development Show less

  • Transformation Leader, Change Management, Organizational Effectiveness & Enterprise Agility

    May 2018 - Jun 2021

  • Program Manager, Change Management, Global Finance and Shared Services

    Apr 2017 - May 2018

  • Manager, Operational Excellence and Change Leadership, Global Retail Operations

    Dec 2015 - Mar 2017

  • Manager, Learning & Development, Canada Retail

    Jul 2014 - Nov 2015

  • Manager, Human Resources – Eastern Canada

    Feb 2013 - Jul 2014

  • Senior Human Resources Advisor – Retail Operations

    Feb 2011 - Feb 2013

  • Senior Learning and Development Specialist

    Oct 2007 - Feb 2011

  • New Store Opening Project Manager - Business to Business Division

    Nov 2005 - Oct 2007
• 

  Amazon

  Jul 2021 - now

  Designed and implemented customer research experiments to derive actionable insights for continuous improvement and value enhancement. Ideate, test and innovate on behalf of our VoC strategic roadmap and support the change management required when we hit a pot of gold!

  • Global People and Culture Lead, Device, Digital and Alexa Services

    Dec 2023 - now

  • Global Transformation Coach, Device, Digital and Alexa Services

    Feb 2022 - Apr 2024

  • Senior Program Manager, Customer Research

    Jul 2021 - Feb 2022