Melissa Mitruen

Experience

• 

  Feriebutikken

  Aug 2003 - Jan 2005

  Travel Agent

  Part time work as a Travel agent while studying, Selling charter vacations.

• 

  Royal Caribbean Group

  Jan 2005 - now

  Secure a healthy group business. Pax and rates.Responsible for MICE groups from start to end. Continuously working towards our pax and revenue goals.Create new MICE business, maintain relationships externally and internally. Supervise our Air Department. Supervise our Group DepartmentGDS daily use: Amadeus. Handle incidents such as weather disasters, airline and airport strikes, natural disasters, unforseen events etc and secure the guests best interest.Handle Escalations from our call center. Make sure they are dealt with in a timely manner to maintain customer satisfaction. Vis mindre

  • Senior Executive, Guest Experience, EMEA ( Europe, Middle East and Africa)

    Aug 2022 - now

  • Guest Experience Executive, Europe, Middle East and Africa, at Royal Caribbean Group

    Apr 2020 - Sept 2022

  • Customer Operations Executive

    Feb 2019 - Apr 2020

  • Escalation & Incident Executive.

    Sept 2015 - Feb 2019

  • Operations Supervisor

    Jan 2014 - Sept 2015

  • Air Planning Coordinator, Allotments

    Jan 2012 - Jan 2014

  • Senior Group Coordinator/Group Supervisor

    Nov 2007 - Jan 2012

  • Cruise Consultant

    Jan 2006 - Nov 2007

  • Part time Cruise consultant

    Jan 2005 - Jan 2006