Jack Holguin

Experience

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  Earthlink Network

  May 2000 - May 2003

  Technical Support

  *Provided hands on and hands off troubleshooting of customer issues and resolution cases*Provided Senior level Technical Support.*Acted as a buffer resource for team leads. *Diagnosed and repaired Cable Broadband, DSL, Satellite, Wireless and Dialup internet technical support cases.*Ensured service SLA with customers by continuous and aggressive case resolution

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  Rekon Technologies

  May 2003 - Feb 2004

  Quality Assurance Engineer

  *Developed and enhanced software testing procedures and processes*Developed and executed queries in SQL2000 and Visual Fox Pro against product data and defect cases.*Work directly with Programmers to resolve software product defects*Communicate software updates and point releases.*Customer validation and follow up to ensure product success and remediate any outstanding cases*Report and validate software defect cases and close cases.

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  Diskeeper Corporation

  Feb 2004 - Aug 2007

  Product Testing Officer

  Execute all functional and user acceptance testing for enterprise class products including 11 localized versions and several point, minor and major releases.*Execute stress, localization, regression, compatibility and end user functional testing.*Test planning, Test case development, Test script development in a Windows Server environment based on customer reports, user requirements and product functional specifications.*Manage alpha and beta testing QA processes for all software releases.*Test and Supervise validation of 32 and 64-bit client – server enterprise class defrag, file recovery and systems management tools.*Maintain a secure database archive of all published software product releases.*Maintain 100 test machines in NT Domain creating system images in all languages for localization testing*Trained development testing staff on various test methodologies (i.e. Regression, Stress, Compatibility testing).*Delivered high quality testing projects at record speeds Show less

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  Horizon Ventures

  Nov 2007 - Feb 2011

  IT/ Help Desk

  *Submit weekly Payroll for employees and verify hours*Setup email accounts and log in for end users*Configure outlook and blackberries for employees*Troubleshoot email issues for employees*Front office work*Update website and verify validity of information

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  Intratek Computers

  Oct 2011 - Jul 2013

  Service Tech Analyst

  * Troubleshoot, diagnose and resolve routine hardware, software and network connectivity problems* Identify trends in the reported problem calls and recommends improvements * Configure user accounts in Outlook with Exchange Server* Map Network drives* Create, unlock and reset passwords in Active Directory* Support Electronic Health Record users (Vista)* Open and close work orders per company procedures* Configure Outlook for sending and receiving encrypted messages using PKI Show less

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  University of Southern California

  Jul 2013 - now

  IT Helpdesk

  Troubleshoot, diagnose and resolve routine hardware, software and network connectivity problems.Support Electronic Health Record users (Cerner)Create, unlock and reset passwords in Active Directory

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  Keck Medicine of USC

  Apr 2016 - now

  • Imaging Specialist

    Feb 2023 - now

  • Desktop Support Technician

    Apr 2016 - now