Ellen Fiorino

Experience

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  BCD Travel

  Jan 2001 - Jan 2003

  Manager

  Manager of the on-site travel department at Scotts Miracle-Gro

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  The Scotts Miracle-Gro Company

  Jan 2003 - Jan 2022

  Manager, Travel Services

  I managed complete functions associated with corporate and commercial travel for the executive leadership team, comprising air, ground, catering, and meetings. I ensured prompt identification and resolution of all issues related to executives, board members, and employees. Furthermore, I reviewed reports on a regular basis for accurate monitoring and management of department budgets. Provided strategic recommendations on process improvements, while optimizing effectiveness. Developed and maintained pilot, maintenance, and flight attendant training schedules for seamless flow of work without delay.The values I have driven in this role include:• Delivered exceptional support as key member of team to achieve improvement in creation and execution of Standard Operation Procedures (SOP’s) for an expanding department.• Enhanced safety of crew and passengers (domestic and international) by developing and implementing a new safety procedures manual in collaboration with team members.• Ensured smooth execution of overall operations during COVID pamdemic through effective leadership of end-to-end procedures. Show less

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  NetJets

  Oct 2023 - now

  Account Manager