Experience

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  Independent contractor

  Sept 1998 - Dec 2005

  Figure skating coach

  As a skating coach I developed new figure skating talent, guiding beginning skaters to competitive figure skating status. I coached students to the competition podium on numerous occasions. In this position, I acquired skills in personal marketing/branding, client recruitment, and balancing the needs of multiple stakeholders such as skaters, parents, and officials.

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  Texas roadhouse

  May 2007 - Jun 2010

  Server/server trainer

  During my time at Texas Roadhouse, I trained over 10 new servers and was named "Trainer of the Year" by management in recognition of my leadership abilities, effective communication skills, and ability to inspire great customer service in new hires.

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  Richmond community schools, westview elementary

  Feb 2010 - Jun 2011

  Library paraprofessional

  My primary job responsibilities consisted of managing the library inventory and the student accounts database. I oversaw the elementary school literacy program, Road to Success, in partnership with Toyota, and in addition, I created and implemented a buddy reading program to support the literacy skills of 30 students.

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  University of michigan health system (patient food and nutrition services)

  Mar 2012 - Apr 2013

  Student sustainability consultant

  This consulting project focused on developing a set of strategy, operations and employee engagement recommendations related to waste management and energy and water use to position the Patient Food and Nutrition Services group as a leader in sustainability in the patient food industry. Our waste findings identified a potential 60% increase in the client's diversion rate.

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  Kymeira advanced materials

  May 2012 - Aug 2012

  Life cycle assessment intern

  During this internship, I conducted a streamlined Life Cycle Assessment of a new manufacturing material under development. Data analysis results allowed me to recommend material formulation changes to increase material sustainability.

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  University of michigan - office of campus sustainability

  Jan 2013 - Apr 2013

  Sustainable workplace intern

  At OCS, I primarily worked on the Sustainable Workplace program that encourages and supports sustainability efforts in offices across the University of Michigan campus. This included tasks such as streamlining some of the administrative aspects of the program as well as meeting directly with office representatives to identify areas with great potential for improvement as well as potential challenges unique to each workplace. This knowledge was then used to design sustainability action plans tailored to each participating workplace. Show less

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  Xanedu, inc.

  Jul 2014 - May 2024

  Results-oriented Operations Manager with a proven track record of driving operational excellence. I managed the team tasked with building and fulfilling customized course material orders for colleges and universities across the country.- Spearheaded a seamless transition to remote operations during the pandemic, ensuring peak performance and productivity for an 18-person team. - Elevated operational efficiency through proactive process optimization, strategic workflow fortification, and the establishment of a comprehensive knowledge base. - Monitored Work-in-Progress (WIP) and production reports to ensure punctual delivery of all customer commitments through strategic oversight and proactive problem-solving. - Empowered and accelerated the growth of direct reports through the implementation of targeted coaching and training initiatives. Show less Account Manager with a proven ability to navigate dynamic and rapidly evolving environments while ensuring customer satisfaction. - Conducted daily assessments to optimize operational efficiency, ensuring seamless interactions and satisfaction for priority accounts. - Collaborated with the Sales team to monitor and address account deliverables, maintaining the overall health of client relationships. - Cultivated enduring customer partnerships by establishing and maintaining trust as a key account partner. - Proactively identified and addressed customer needs, strategically enhancing the overall customer experience. Show less

  • Director Of Operations

    Nov 2020 - May 2024

  • Operations Manager

    Jun 2019 - Nov 2020

  • Account Service Manager

    Nov 2014 - Jun 2019

  • Operations Management Specialist

    Jul 2014 - Oct 2014
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  Emblu

  Aug 2014 - Jan 2016

  Principal
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  Scholarus learning

  Nov 2020 - May 2024

  Director of operations

  I lead the team that builds and fulfills customized course material orders for colleges and universities across the country. I am a strategic and results-driven Director of Operations with a proven track record of optimizing operational processes to enhance overall efficiency. My expertise is in designing and implementing lean team structures and processes that are adaptive to dynamic environments, ensuring optimal productivity and customer satisfaction. My empathetic leadership style fosters a culture of continuous improvement and team loyalty and cohesion.I am a collaborative leader with a customer-centric approach, aligning strategies with Sales and Marketing teams to elevate customer satisfaction and retention metrics. I proactively monitor team performance and conduct ongoing assessments to fine-tune resource allocation strategies that maximize operational effectiveness. Recent Project Successes:1. Transformed Operations Team Roles and Structure - Successfully overhauled the roles and structure of the Operations Team, ensuring sustained performance and customer satisfaction despite a 30% reduction in headcount.2. Development of New Order Management System- Spearheaded collaboration with the Development team to design and implement an innovative new order management system, contributing to enhanced efficiency and streamlined operations. Show less