Experience

• 

  City colleges of chicago-malcolm x college

  May 2018 - Nov 2018

  Information technology intern

  - Configured and maintained user access controls and security settings for compliance.- Provided IT support for students, faculty, and staff, resolving technical issues with hardware and software.- Assisted with network troubleshooting, diagnosing connectivity issues, and optimizing network performance.- Collaborated with the IT team to analyze and resolve escalated technical issues, reducing resolution times and minimizing downtime.- Improved system functionality and performance by assisting in the configuration and setup of critical software, contributing to a 15% reduction in system errors and boosting overall user experience.- Enhanced system readiness by managing technology inventory with precision, ensuring hardware and software resources were available and operational, resulting in a 20% decrease in workflow disruptions. Show less

• 

  American society for clinical pathology (ascp)

  Jul 2021 - May 2022

  Information technology intern

  - Assisted in IT asset management, maintaining accurate documentation and inventory of devices.- Assisted in Active Directory management, including user accounts, group policies, and permissions.- Provided Tier 1 & 2 IT support, troubleshooting system and network issues to ensure seamless operations.- Assisted in the installation, configuration, and maintenance of IT infrastructure, including hardware, software, and network systems, to ensure optimal performance and reliability.- Accelerated issue resolution by collaborating with IT Services to escalate complex problems and directing inquiries to specialized technical professionals, achieving a 25% reduction in average resolution time. Show less