Experience

• 

  Mcdonald's

  Jun 2009 - Dec 2016

  Department manager

  - Coordinate promotional food events.- Enforce a high standard of quality, service, cleanliness and customer satisfaction to a staff of 80+.- Conduct interviews, new hire orientation and foundation training.- Supervise business costs such as labor and food/paper costs.- Analyze cash control procedures and configure daily profit and loss reports.- Oversee operations on a shift of up to 15 people.- Monitor guest complaints, advertising and merchandising.

• 

  Rite aid

  Aug 2015 - Apr 2016

  Sales associate

  - Develop at least 4 new merchandise displays weekly.- Inspect delivery orders of 200+ pieces of merchandise for inventory and stocking purposes.- Troubleshoot customer complaints.- Conduct over 40 sales transactions per day.

• 

  Chick-fil-a-franchise

  Jan 2017 - Aug 2019

  Team member

  - Maintain a 100% level of remarkable customer service.- Forecast sales to conduct produce orders weekly.- Record produce waste daily.- Conduct training on new hires for prep area.- Administer daily tasks to members of the kitchen's prep team.

• 

  Adp

  Aug 2019 - now

  - APA FPC Certification- Amendments specialist • Provide expert support and respond to inquiries regarding ADP payroll products via phone and email • Uses strong interpersonal skills and product knowledge to communicate with customers and representatives to resolve issues • Engage with people, creatively tackle challenges and develop relationships that help companies around the world be more productive.

  • Client Support Specialist III

    Apr 2023 - now

  • Client Support Specialist II

    Dec 2021 - Apr 2023

  • Client Support Specialist I

    Aug 2019 - Dec 2021