Experience

• 

  Gtech

  Jan 1992 - Jan 1999

  Operations supervisor

  Managing the team of 10 operators working on shifts, testing new SW, , working as system administrator for Open VMS and Windows systems, extensive work on project in abroad (Poland, Czech republic, Germany, Netherlands, Sweden, Denmark, Australia, USA), recommendation and implementation of changes in operations.

• 

  Hewlett-packard

  Dec 1999 - now

  Account Support Manager - Delivering Proactive Services based on ITIL / ITSM methodologyTechnical Consultant - support for HP OpenVMS, HP AlphaServers, Disk Arrays (entry,mid,enterprise), tape libraries, Storage solutions, SAN design and implementation, Advanced troubleshooting. Installation of IT system, solving technical problems

  • Account Support Manager / Technical Consultant

    Jan 2004 - now

  • Customer Support Engineer

    Dec 1999 - Jan 2004