Experience

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  Twinkling stars junior school

  Feb 2015 - Jul 2015

  Headmistress

  Supervising the performance of all teachers in the school to ensure that their work meet the school's standard.Presiding over all the meetings in school both academic and non academic.Admitting pupils and supervising all the interviews given to the new pupils.Handling /attending to all academic and non academic complaints from both teachers and parents.Recruiting both teaching and non teaching stuff.

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  Engie energy access uganda/fenix international

  Jul 2015 - now

  The Uganda CX Credit Specialist is responsible for the overall success of thelargely unbanked customers in completing their loans and getting continued access to clean, reliable energy. The Customer Finance OPs Lead works cross-functionally with commercial, customer experience, product development, operations, marketing and technical teams on the ground to ensure that we provide all customers with successful and responsible onboarding and that we offer constant support as well as adequate monitoring and interventions all the way through the lifetime of our customers’ loans. Show less As a Customer Service Team Leader, I was responsible for providing quality and efficient customer service to customers through daily supervision of the Customer Service Representative team by guiding, motivating, coaching, counseling, training, and problem solving.Additionally, the position is responsible for assisting the broader Fenix team and Managers with testing and implementing new activities, providing feedback for continuous improvement, as well as training, scheduling and team motivation. Show less

  • Customer Experience Credit Specailist

    Jan 2021 - now

  • Customer Support Team Lead

    Jan 2019 - Dec 2020

  • Commercial Apprentice

    Feb 2018 - Dec 2018

  • Customer Support Coordinator

    Jan 2016 - Feb 2018

  • Customer Service Representative

    Jul 2015 - Feb 2016