Experience

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  Threewire, inc.

  Feb 2016 - Jun 2018

  For this tech-enabled global clinical research solutions company, I managed and trained a team of 40+ patient recruitment contractors, overseeing operations across the Americas and Australia. My strategic risk management and quality control initiatives impacted operational management and the success of clinical research studies at hundreds of sites.Additionally, I monitored and analyzed P&L statements, fostered a strong business foundation, and enabled data-driven decision-making. My trusted advisor status with high-level decision-makers facilitated alignment between operational strategies and client objectives, resulting in mutually beneficial outcomes.❇️ Annual WCG (WIRB-Copernicus Group) Chairman’s Award Recipient, a once-in-a-career honor, nominated by colleagues. Show less

  • Senior Operations Specialist | Risk Management & Quality Control | Global Growth | Chairman’s Award

    Jun 2017 - Jun 2018

  • Operations Specialist | Leveraging Technology & Process Improvement to Enhance Efficiency

    Feb 2016 - May 2017
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  Meditech

  Jun 2018 - Feb 2019

  Training & implementation specialist | healthcare it | optimized workflows & software setup

  In this role, I conducted engaging training workshops to groups of 5–15 learners including physicians, IT professionals, and CIOs, maintaining demanding 50% schedule of travel to rural areas. I conducted training workshops for groups of 5-15 learners, maintaining a demanding travel schedule to rural areas.My goal was to ensure clients maximize the benefits of MEDITECH's software solutions. I consistently resolved customer incidents for four stakeholder groups, earning recognition for my clear written communication and strong client relationships. My commitment to exceeding key performance indicators (KPIs) underscores my dedication to client satisfaction. Show less

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  Partners in excellence

  Mar 2019 - Jun 2020

  Operations manager program management & training | business process change | digital transformation

  In the healthcare sector, for this network of clinics providing intensive autism treatment services across Twin Cities and Wisconsin, I led the successful implementation of the first-ever electronic health record (EHR) system across 5 clinics, achieving increased consistency between sites and therapists while streamlining business operations, process improvement mindset, and clinical quality management. ❇️ Celebrated milestones, including a successful Go Live week with a 98% note sign-off rate.❇️ Initiatives resulted in a 25% reduction in accounts receivable days, a 40% decrease in time to audit billable notes, and a 45% reduction in paper usage in just 3 months.❇️ Overnight transition to telehealth in response to COVID-19 pandemic, preserving revenue opportunities and 80%+ of existing workforce❇️ Supported the adoption of technology upgrades such as ServiceNow, myEvolv electronic health record, and tablets/mobile devices for clinical staff.My role included program management, change management, budgeting, business process improvement, and data analysis to ensure success at all levels of the organization. Show less

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  Bkn consulting / modify momentum

  Jul 2019 - now

  Business operations director | continuous improvement & business transformation

  Founders, boards, and operations leaders hire me to help them break cycles that keep them stuck by helping them integrate old and aspirational identities to catalyze evolutionary shifts and foster sustainability during periods of transformative growth.❇️ Created work space and KPI reporting dashboards for Clinical Quality Management Director to enable business analysis, root cause analysis, lean continuous improvement, cross functional team leadership for clinical quality management program. ❇️Revamped financial operations by introducing modern accounting, budget, and finance processes and leveraging advanced software tools to create real time tracking and financial analysis, reduce risk of errors, enhance clarity in reporting and forecasting, and improve cashflow management, and enable scalability and collaboration.❇️Advised board of directors on leadership development, team problem solving, risk planning, vendor qualification and performance management, business operations, budgeting, financial analysis, business analytics, KPIs, and continuous improvement using Lean principles.❇️Individual and group coaching for mindfully and intentionally experiencing life transitions. Facilitating learning, problem-solving, and leadership development to enable transformation. Show less

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  Iqvia

  Jun 2020 - May 2022

  Reporting to the VP of Operations. I pioneered the implementation of Salesforce, doubling workload capacity and reducing overhead as the customer base expanded for this global company, providing data intelligence and advanced analytics services and capabilities to 800+ pharmaceutical and biotech customers. I leveraged data as a strategic asset, implementing 3 complex system solutions involving TIBCO Spotfire, Microsoft SharePoint, and Salesforce, resulting in 50% reduction in administrative workload for my team and driving Lean Six Sigma initiatives, including Kaizen, value stream mapping, and 5S. I believe in the power of people to drive change, and my career reflects this belief. I've been recognized for enhancing cross-functional team leadership, developing leaders, boosting team morale, and promoting cohesion. ❇️ Received Silver Impact Award for exceptional contributions. Show less At IQVIA, I launched a Site Enablement & Operations team, taking charge of critical processes and a multi-channel training program for large-scale COVID vaccine studies, involving teams of 15–24 and serving thousands of patients daily, and catalyzing $43 million revenue growth across multiple global regions (North America, South America, Europe) in just 6 months.My work included Go-to-market (GTM) strategy, execution, business operations, analysis, and continuous improvement to ensure a smooth launch. I collaborated with sales and marketing to support new business development and customer retention to grow from our first customer to a portfolio of more than 30 studies across 10+ pharmaceutical sponsors.I worked cross-functionally with partners in Information Technology (IT), Human Resources (HR), executive leadership, and vendor partners to ensure a smooth launch and repeatable delivery. As part of the employee-engagement committee, I applied process improvement, performance management, problem solving, and organizational learning principles to reduce divisional employee attrition and improve employee experience. Show less

  • Operations Manager, Site Enablement Solutions | Operational Excellence | Scale Up

    Feb 2021 - May 2022

  • Operations Lead, Site Enablement Solutions | Go To Market | Business Process Improvement

    Jun 2020 - Feb 2021