Experience

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  Winona state university

  Aug 2005 - May 2008

  Web services it support

  Develop interactive online tutorial for students as well as collaborate with faculty members to create different tutorials for applications that serve teaching and learning across highly diverse academic disciplines at the undergrad and graduate level.Help faculties and as well as students with their webcontent both as advisors and designers.Designed and maintained different web architect for WSU’s different departments as well as faculty’s course web sites using content management system RedDot. Specialize on installing and maintaining highly classified MNSCU special software’s for staff and faculty members and setup the ODBC connection to the main server.Bootcamp network services with Mac/Windows Platform,Software Cloning and Ghost Imaging. Student Onsite Installation / Training & Support Lead.Also provided phone IT technical support. Show less

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  University of wisconsin-la crosse

  Jan 2007 - Sept 2007

  Web application & content management

  7Rivers Regions Web Content Management System using the Activia CMS for the greater Wisconsin / Minnesota area.

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  Riverside integrated solutions

  Aug 2008 - Nov 2008

  Quality assurance analyst/ surface mount technology

  Quality Assurance Analyst for Surface Mount Technologies

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  Verizon

  Jan 2009 - Jun 2011

  Cms management- team lead of operations

  Responsible for managing a team of 9-11 people for the Verizon Wireless OneBill for Northeast region. Responsibilities also included taking incoming escalated calls for billing, worked on live accounts for different billing issues; manage the payroll, leave of absence and training of the employee for the team. Conduct interviews for new CSR positions. Also performed customer relations job with call back to customer for feedback of the team, and monitor live calls for quality control& training purposes for the team. Show less

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  Solution group of companies

  Aug 2011 - Sept 2013

  Systems analyst

  Primarily responsible for maintaining the application & network infrastructure of the company, as well as maintain email addresses & server and web services for Solution Group. Maintained and updated website of the company. Online & offline date storage maintenance, as well as remote desktop management. Worked & trained on LIMS (Laboratory Information Management Software) for installing & maintaining software issues. Also worked on VOLVO CE remote management software. Maintained vpn access for Solution Group engineers for VOLVO site. Lead of the IT team. Secondary responsibility included for maintain the sharepoint for employees, background check software maintenance and running, maintained employee leave of absence database and inventory of all licensing software's & company issued laptops. Show less

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  Extranet

  Sept 2013 - Sept 2015

  Lead operations analyst

  Responsible for keeping up correspondence for billing & operational terms with Expedia.com , Hotels.com,Priceline.com & Booking.com. Responsible for reservations & inventory management and synchronize information with the hotel database, update sales goals, quarterly presentation preparing and presenting to the vendors & management, setting up schedule for the employees & other general office administrative & hr duties (i.e.: scheduling, days off request, hiring, screening, background check, everify). Configured and maintained the 5 wifi network connections & periodically updated/modified the web page. Manage the Extranet database with Expedia. Show less

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  Mayo clinic

  Dec 2015 - now

  Analyze & interpret data to initiate & facilitate implementation of solutions for process, quality & procedural improvements within the Enterprise Revenue Cycle and Mayo Clinic by understanding Enterprise Revenue Cycle operations, processes, systems, regulations, clinical practice, payer changes and data. Part of the Enterprise Prior Authorizations Leadership team to make decisions of operational aspects of Revenue Cycle. Responsible for managing & analyzing forecasting, data analytics, workforce management, as well as analyze, design & redesign processes, workflow & systems to ensure quality, effectiveness & efficiency. Other responsibilities includes, to identify resource impact, & to manage the implementation cycle. Lead & facilitate process improvements by understanding system dependencies. Participate in the design, development, testing,implementation, training and maintenance of new business process and system applications with Systems Services staff. Coordinate operational input and resources. Lead different unit's meetings, work groups, and committees which include participants throughout Mayo Clinic to facilitate and negotiate issues with institutional impact. Specifies and acquires resources for project completion. Serve as primary resource for Enterprise Revenue Cycle. Possesses for Prior Authorization division to make appropriate decisions regarding complex operational issues having an Enterprise Revenue Cycle or Mayo Clinic impact. Frequently interact & collaborate with various departments to support & direct activities and work flows. Work with leadership to resolve Enterprise Revenue Cycle issues. Also partner with appropriate areas to ensure compliance with federal & state requirements. Occasionally, works with external vendors & internal stakeholders as a subject matter expert to analyze issues & resolutions. Mentors and develops staff. Maintains knowledge of current healthcare environment analyze issues & resolutions. Mentors and develops staff. Show less Primary responsibility includes implementation of research applications and ensuring that software developed meets users needs across the three Mayo campuses. Works as the liaison between research applications and end user personnel utilizing ITSM, SERVICENOW to resolve the issue. Other key responsibilities include providing input and support for process/workflow analysis, design, development, maintenance, and enhancement of multiple applications. Provides analysis and support for installed systems, as well as system implementation and integration projects, systems analysis, design, build, testing and implementation for specific modules or applications. Share work responsibilities with different IT units for different research administrative applications maintenance, analysis and access level management as well as find out and troubleshoot bugs for the click server systems. Manage access levels in EDC for the programmers, data managers, research coordinators for Mayo Clinic. Managed small to medium projects with Cancer Center and Alzeimers unit. Show less Responsible for verifying & maintain confidential patient personal & medical data including the slides & tissue blocks for quality control for the database before sending the results to the respective physicians or institution. Use the CoPath software to update patient information and check accuracy. Work with MML and MC3 type of files & Teardown. Called for more information if there is discrepancies with the data files from the laboratory & send specially requested data/slides by using FedEx account. Manage and update BoneTumor-Database & JTMSlide-Database.Manage communication with different Pathologist's medical secretaries. Maintain the tissue slides database. Kept communication with SDSC Superior drive center. Show less

  • Operations Analyst III - Enterprise Revenue Cycle

    Jul 2022 - now

  • IT Liaison - Clinical Trial Management Systems/Research Systems

    May 2016 - Jul 2022

  • DLMP Data Administration - Anatomic Pathology

    Dec 2015 - May 2016