Experience

• 

  Wns

  Jun 2009 - Dec 2010

  Executive

  Worked as a claims executive for an US Healthcare Provider

• 

  Unitedhealth group

  Dec 2010 - Aug 2017

  • Document and resolve all the queries of employee and working as a bridge between the employee and the employer• Provide advice on Policy & practices to managers and employees in UHG across APAC• In depth knowledge and experience working with all the HR verticals including HR Operations, Total Rewards, Payroll, Talent Development. • Resolving queries related to Investment declaration, Form 16, Provident Fund, ESI, Payslip, Tax inquiries• Explaining the insurance enrolment, coverage, and claim procedure• Assisting employee’s in Internal Transfer Policy, Internal Job Posting• Provide first-line support to managers and employees on various employee relation issues• Explaining the Compensation and Benefits structure• Completing employment verification from third party for ex-employees • Bonus Payments, Leaves and Absence Management information• In depth knowledge about the policies and processes of the organization • Gap Analysis and Updating SOPs• Strong competence in Case Management, conducting Investigations and Analytics• Hands on experience in People Soft Show less

  • HR Service Advisor

    Mar 2013 - Aug 2017

  • Senior Claims Associate

    Dec 2010 - Mar 2013
• 

  Optum

  Sept 2017 - now

  • Consult and Provide Insights, Recommendations, Feedback and Development of the People plan using Human Centered Design Thinking.• Analyze and Present Data Insights that determines program performance and enables Data insights & actionable• Provide support to Businesses for Performance Management • Manage and Lead Learning experience projects to generate positive VOC• Support Business and stakeholders in transitioning from LearnSource (PeopleSoft) to Oracle Learn.• Coordinate with Technology, Systems Administration, Network Administration and Support teams• Create Analyses in Oracle• Provide Enterprise support in implementing LinkedIn Learning• Leadership Dashboard and Reporting Show less  Provide Insights, Recommendations, Feedback and Development of the People plan.  Consult with system content owners to determine best system use for their Training needs and provide support for their courses through Research and Testing Support employees using company's Learning Management System to ensure proper Delivery, Engagement and Completion of various types of training.  Provide Ideas and work on Process Improvement Projects Responsible for Designing and Building complex queries using SQL Run Reports and create Monthly Team Dashboard to Analyze and understand Trends Support course owners in using the LMS to Distribute and Report upon training.  Handle requests to Integrate New Learning Technologies within the company’s Talent System Assignment of daily Work to the team Resolve employees and Managers queries related to Performance Management, Career Profile. Deliver New Joiners Training Show less Support and consulting for our Talent Development Systems. Provides both system end-user support for employees and managers as well as Learning Management and Talent System administrative consulting, for content and process owners. This position is also responsible for providing consulting and support to the Talent Development department for TD Core Processes that interface with LMS.Primary Responsibilities: Support employees using company's Learning Management System to ensure proper Delivery, Engagement and Completion of various types of training. Consult with system content owners to determine best system use for their Training needs and provide support for their courses through Research and Testing Show less

  • Project Manager

    Mar 2023 - now

  • Human Capital Development Analyst (Deputy Manager)

    Mar 2019 - now

  • Sr. Human Capital Specialist

    Sept 2017 - Mar 2019