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Jellie B.

Jellie b.

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location of Jellie B.Swansea, Wales, United Kingdom
Phone number of Jellie B.+91 xxxx xxxxx
Followers of Jellie B.54 followers

  • Timeline

    Apr 2018 - Oct 2018

    Customer Service Representative

    Sitel Group
    Jan 2019 - Sept 2022

    Data Researcher II

    S&P Global
    Pasig, National Capital Region, Philippines
    Current Company
    Mar 2025 - now

    Corrector

    AlphaSights

  • About me

    Data Analyst and Researcher

  • Education

    • New era university

      -
      Bachelor of science - bs psychology

    • University of south wales

      2023 - 2025
      Master of science - ms clinical psychology merit

      Relevant coursework: Research Methods in Clinical Psychology, Measurement and Professional Issues. Interventions. Addiction, Dependence and Deviance. Good Clinical Practice (ICH-GCP guidelines). Qualitative Research.Dissertation: Emotion Association in Bilinguals: Comparing Filipino and English Language Processing•Designed and conducted a modified Stroop task experiment and Likert scale questionnaire using Gorilla Experiment Builder to examine bilingual emotion… Show more Relevant coursework: Research Methods in Clinical Psychology, Measurement and Professional Issues. Interventions. Addiction, Dependence and Deviance. Good Clinical Practice (ICH-GCP guidelines). Qualitative Research.Dissertation: Emotion Association in Bilinguals: Comparing Filipino and English Language Processing•Designed and conducted a modified Stroop task experiment and Likert scale questionnaire using Gorilla Experiment Builder to examine bilingual emotion association.•Developed and administered surveys to collect participant data.•Conducted the experiment through an online platform.•Recruited, screened, and managed participants for a diverse sample.•Managed a large dataset, applying data cleaning techniques for accuracy.•Performed statistical analyses using SPSS and Excel to interpret results.•Created visual representations of findings using R and Excel graphs.•Conducted a literature review and presented findings in a well-structured dissertation write-up. Show less

  • Experience

    • Sitel group

      Apr 2018 - Oct 2018
      Customer service representative

      • Received incoming and outgoing calls to customers.• Managed customer interactions and offered promotional services. • Addressed client concerns and inquiries with professionalism and efficiency.

    • S&p global

      Jan 2019 - Sept 2022

      Workforce Analyst under the Leap Delta program• Managed call volume, daily attendance, and program break schedules.• Ensured service level targets were met by maintaining optimal headcount and calculating call capacity.• Monitored real-time task allocation to ensure timely completion of time-sensitive work.• Coordinated and managed workflow across a global team to align with KPIs and SLAs.• Produced daily internal reports detailing departmental outcomes.• Collaborated with the operations team to analyze and enhance delivery processes.• Recommended process improvements to optimize efficiency and effectiveness.• Maintained and updated database software to support operational needs.• Used trends and reports to anticipate future requirements and resource needs.• Acted as a key liaison between the company, clients, and vendors, ensuring clear and effective communication.• Assisted with projects and other duties as requested or assigned. Show less Editor for Transcripts (2019-2021)• Listened to live or recorded earnings calls and financial report broadcasts of public companies.• Captured and processed audio from quarterly and annual earnings reports or other live company events.• Obtained AI-generated or colleague-provided transcripts and edited them for clarity and accuracy.• Edited and proofed transcription copies to ensure 98% accuracy within tight deadlines.• Conducted data verification and analysis to enhance overall output quality with a focus on accuracy.• Ensured timely delivery of high-quality transcripts under fast turnaround conditions.• Produced and designed publication materials for internal communication as an ancillary task. Show less

      • Data Researcher II

        Jun 2021 - Sept 2022

      • Data Researcher I

        Jan 2019 - Sept 2022

    • Alphasights

      Mar 2025 - now
      Corrector

  • Licenses & Certifications