Experience

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  The lamb inn

  Mar 2000 - Jan 2001

  Manager - bar & restaurant

  Responsible for all aspects of bar management including staffing, front of house, cellar management and purchasing in a busy newly re-furbished pub/restaurant. This work encompassed all aspects of customer care and service delivering an excellent drinking and dining experience.

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  Datacomms ltd

  Jan 2001 - Nov 2003

  Director - billing

  Responsible for this telecoms reseller network. Clients including customers such as Aiwa Electronics Wales and The Welsh National Opera. Brokering this successful side of the business to Opal Telecom a subsidiary to the Talk Talk network. My role included maintenance of a billing platform, processing customer CDR’s and producing telephone bills for a range of products including minutes, non geographic services internet and telephone system maintenance. I was also responsible for all of its sales either through direct telemarketing, field sales, staff recruitment, sales training and target maintenance. Show less

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  Darbyshire framemakers limited

  Jul 2003 - Jun 2006

  Manager - logistics & it facilitator

  Responsible for maintaining the works schedule in order to adhere to strict deadlines from the most significant London art galleries whilst ensuring high levels of personal service and administration in order to maintain Darbyshire’s reputation for excellence. Providing the safe and secure collection/delivery of extremely high value works of contemporary art for this premier contemporary art framing company. I provided a vital link both in delivery and administration between the Stroud workshop and the London head office. Show less

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  Richard brooks

  Jun 2006 - Mar 2009

  Owner - admin sales & management bureau

  Managing administration, sales development of a new customer portfolio, accounts and IT bureau services with running all aspects of a small business for the busy company owner of a small local engineering firm. Responsible for the management of direct sales B2B, B2C, administration, work scheduling, PAYE and managing accounts. Providing set up and IT, Microsoft Office, project management and maintenance services to my other clients, ensuring that IT systems were available and fit for purpose including, work scheduling, Sage accounting, web design and web administration. Also responsible for ensuring excellent levels of customer care were provided to private and commercial clients, minimizing client churn and developing customer loyalty for my clients’ successful business start up and development as a BDM. Show less

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  Royal air force (raf)

  Mar 2009 - Sept 2009

  Iot - initial officer training

  SC cleared. Leadership development skills, through arduous command exercises in the field complimenting classroom study and theory, covering ACL, TTI and ‘The Combat Estimate’ (planning tool), project management 'come again'! Written Communications, reports and letters developing advanced and effective writing skills in keeping with strict guidelines for defence writing. Air Power Studies, ethics, morality, strategy and history. Basic Military Field Skills, inclusive of first aid and weapons handling. Physical and Personal Administration Development, arduous PT and inspection regimes. Adventure Training, rock climbing and mountain walking, for team building and the development of moral and mental courage. Show less

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  Run ok

  Sept 2009 - Aug 2010

  Owner - courier transport services

  Same day courier business primarily covering urgent collections from the South West to everywhere in the UK and Europe.

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  Imperial tobacco

  Apr 2011 - Sept 2013

  Sde - sales development executive

  Sales Development Executive - controlling an influence over 170 customers in the Nottingham through to the Leicester area who collectively control a turnover of over £10 million within their tobacco category. Opportunities to effect real regional market shares in one of the most challenging FMCG environments. Providing distribution and availability for all ITUK brands, merchandising expertise and planograms, furniture advice and bookings plus RSNT activities. Engaging with all tobacco outlets, both distributive and retail, generating advocacy, providing key legislative communication and duties, advising brand trends, retail business advice on profit margins, merchandising and business development whilst achieving extremely challenging distribution targets.Highlights- 1 of 3 finalists in Imperial Tobaccos `Dragons Den` competition for new and innovative business ideas. Presenting to area team, regional and eventually ITUK senior management in a filmed final. I was able to sit on the project development team when it was decided my retail mobile application tool might well be beneficial to the commercial interests of the company. I have been awarded 3 over and above awards and have also been chosen in a team of 20 to represent Imperial Tobacco in a cycle ride from London to Paris this August, raising money for the industry charity `Grocery Aid`. Show less

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  Camelot

  Sept 2013 - Jun 2016

  Rse - retail sales executive

  Retail Sales Executive - providing essential support for all existing retailers, national accounts and critical objectives, through the medium of industry ground breaking CRM applications, pin point strategy and quality driven leadership. Proven direct sales exec providing success' in future strategy roll outs and objectives. Providing challenging customer training and extensive new technology modules to all new gaming family customers. Good causes 'champion', developing high profile good cause comms, expos and a blog 'in development' to convey life changing activities to the whole retail sales team and territorial retail estates. Attention to detail and communications being vital in achieving all business objectives, challenging targets and customer service. A valued member of one of the best performing regional teams in the UK enjoying success and all of its hard won benefits. Show less

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  Paymentsense

  Aug 2016 - Jan 2017

  Merchant card services (ftc)

  Merchant Card Service Sales

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  Bv dairy

  Feb 2017 - Jul 2017

  Area sales manager (ftc)

  Area Sales Manager responsible for the management of current and new business dairy sales to food manufacturers, wholesale, hospitality, retail and door to door delivery.

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  The marketing people (uk) ltd

  Jul 2017 - Sept 2018

  Client services manager

  At The Marketing People, our mission is simple. To make sure everything we do for you, no matter how big or small, brings benefit to your business.

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  Black country chamber of commerce - bccc

  Sept 2018 - Oct 2022

  Membership @ the black country chamber of commerce

  Membership Adviser - Business is Done Better Together - if you would like to see how others benefit by chamber membership, and your in the Black Country or a Midlands based business, book me in for an appointment 'to suit you'.

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  Greater birmingham chambers of commerce

  Oct 2022 - now

  Divisional director for burton & cannock @ greater birmingham chamber of commerce

  Divisional Director for Burton & Cannock @ Greater Birmingham Chamber of Commerce

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  Cannock town centre partnership

  Nov 2022 - now

  Board member

  Town Centre Issues, ideas & Development