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David Segura

David Segura

Tech Support Leader

Followers of David Segura210 followers
location of David SeguraTlalpan, Mexico City, Mexico

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  • Timeline

  • About me

    IT Professional

  • Education

    • Instituto Politécnico Nacional

      2008 - 2010
      Trunca Computer Science

    • Brigham Young University - Idaho

      2020 - 2025
      Bachelor's degree Applied Science in Applied Technology

    • Instituto Politecnico Nacional

      2005 - 2008
      Technitian Telecommunications service technitian

    • Brigham Young University - Idaho

      2020 - 2024
      Associate's degree Applied Science in Applied Technology Associate Degree on Applied Science in Applied Technology

    • BYU-Pathway Worldwide

      2019 - 2020
      Pathway Certificate

      Course work in budgeting, written communications, decision making, and time management

  • Experience

    • Telecom Systems and Cloud Computing

      Jul 2012 - Sept 2014
      Tech Support Leader

      • Maintained tech support area working in for 4 different costumers.• Couched tech support team in resolving costumers’ issues.• Programmed corrective and preventive maintenance plan.

    • Grupo Rimova

      Sept 2014 - Dec 2021

      • Developed data center design, increasing network speed and apps response in 200%.• Improved in 50% response time of tech support area.• Resolved wireless issues, increasing customer connectivity on 60%.• Reduced internet and services expenses in 10%.

      • IT manager

        Jul 2017 - Dec 2021

      • Jefe de area tecnica

        Sept 2014 - Oct 2017

    • Eutelsat Americas

      Dec 2021 - now
      Supervisor de IT

      Corporate Network ManagementCorporate Communications ManagementCorporate Infrastructure Management

  • Licenses & Certifications