Experience

• 

  Grameenphone ltd

  Jun 2014 - Aug 2014

  Internee

  My responsibilities include working with the Go-broadband campaign of Grameenphone, visiting the GPCs to collect information on the ongoing campaign of Go Broadband and helping full-fledged pre & post launch UAT (User Acceptance Test).

• 

  Hsbc

  Oct 2016 - Apr 2024

  - Structure credit facilities and prepare credit proposals by understanding Corporate clients’ business & financing requirement through regular visit and by analyzing market conditions in which they operate.- Improve and maintain the quality of existing loan portfolio by conducting credit assessment and by monitoring clients’ credit standing in a regular interval. - Liaison and work with other Corporate teams to provide best possible experience and outcome for the client.- Deepen existing client relationship through regular client visit and identify income generation opportunities through focused business development activities.- Grow business by identifying and establishing relationship with new customer base.- Adhere to regulatory and internal policies and procedures in conducting day-to-day activities.- Prepare database for management team to evaluate team’s performance. Show less • Supervise Onboarding New to Bank customer’s request receive from Front lines and handle critical customer onboarding as and when required basis.• Prepare necessary database to manage workflow of Periodic Review of Existing Corporate Customers.• Have a strong understating of Regulatory and Regional requirements for customer KYC & onboarding and apply these to resolve problems identified in day to day work.• Share Knowledge, understanding and experience with colleagues thus support developments and enhance knowledge level• Arrange necessary information to make local and regional report for different governance forum.• Work to build strong relationships with stakeholders by communicating actively with the queries raised. • Provide walkthrough of processes to other team members as a part of active knowledge sharing process• Identify and readily call out any risks/gaps associated with any operational process and services that are being followed• Review & track new policy changes by Local regulators or Regional Requirements and identify the impact of those changes on the current process• Continuous communication with internal stakeholders especially with offshore outsourcing team, Subject Matter Specialist, Quality control team, RM, Business Financial Crime Risk team, Financial Crime Compliance team, Finance and other relevant teams to ensure smooth & better customer experience in terms of onboarding and Periodic.• WSB Portfolio monitoring and investigating alert/cases to identify material negative news relevant to customer and escalate to stakeholders for proper reasoning and documentation. • Provide timely, honest and constructive feedback to the team members Show less • Worked as an Account Opening associate for Corporate Customers by following Regulatory and Global Standard requirements.• Updated internal systems and completed KYC of New To Bank & Existing Corporate Customers• Provided customer service and meet SLA by maintaining corporate and Retail customer information in core banking system • Worked in KYC Remediation Projects for Existing Corporate Clients• Performed all kind of Customer and Connected party Screening to protect against money laundering and Sanctions violations • Investigated Negative News associated with WSB clients to assess the materiality and if Financial Crime Risk concern found than escalate it to relevant stakeholders• Responsible for continuous follow-ups with stakeholders on the quarries raised during the investigation phase. Show less

  • Assistant Vice President & Assistant Relationship Manager, Wholesale Banking

    Jan 2021 - Apr 2024

  • WSB CDD Analyst, KYC Operations

    Jul 2018 - Jan 2021

  • Account Opening & Servicing Associate

    Oct 2016 - Jun 2018