Jesse P.

Experience

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  Urban Ventures

  Sept 2010 - Aug 2011

  IT Support Intern

  -End user support in person and via phone, email-Active Directory administration; group/user management and other basic support-Imaging and Windows OS setup on student & staff desktops and laptops-Hardware inventory documentation : computers, peripherals, audio-visual equipment-Routine preventative maintenance and documentation of audio-visual equipment

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  Volusion, LLC

  Jan 2012 - Jan 2013

  Software Support Specialist

  -High volume international end user support via phone/chat/email; documentation in CRM-Advised customers on platform services : web hosting, custom design, SEO

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  PartsTrader LLC

  Apr 2016 - May 2018

  Software Support Specialist

  -High volume end user support via phone/email, documentation in CRM-Queue coordination; monitoring of incoming support volume and delegation of team duties-Management of support ticket queues in Microsoft Dynamics CRM-Provision of support team metrics to leadership; design/editing of spreadsheets and graphs-Updating of processes and procedures in queue coordination documentation-Team meeting coordination: scheduled speakers and produced PowerPoint presentations

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  Freelance

  May 2018 - Oct 2021

  Audio Production Specialist

  -Audio engineering: recording, editing, production, and mixing in Pro Tools and Ableton Live-Music technology consulting-Live sound reinforcement and live performance consulting

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  Ally

  Nov 2021 - Jul 2022

  Online Banking Consultant

  -High volume remote technical support and service to Ally Bank consumer banking customers-Use of Salesforce, in-house tools, and 3rd party software to maintain and update customer profiles, troubleshoot issues, and educate customers on use of website and mobile app.

• 

  Blueprint Solutions LLC

  Feb 2023 - now

  Software Support and Training Specialist