Malek Abidli

Experience

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  Real Estate Housing Agency

  Feb 2018 - May 2018

  Urban Planner Intern

  ● Led the development of 2 modern subdivisions, integrating essential social amenities, improving local living standards by 20%, and advancing sustainable development goals.● Provided critical support to 3 municipalities in executing development plans, leveraging expertise in urban planning and environmental engineering.● Contributed to planning and designing phases of a groundbreaking touristic thermal project in M'rissa, Tunisia, ensuring sustainable use of natural resources and minimizing environmental impact. Show less

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  GHM Messtechnik GmbH | GHM GROUP CORPORATE

  Jul 2019 - Aug 2019

  Environmental Engineer Intern

  ● Conducted comprehensive analysis of the gas sensor market, assessing market size, growth potential, and emerging trends.● Monitored competitors' activities, including tracking product offerings, pricing strategies, and market positioning, identifying 15 strengths, weaknesses, and opportunities.● Collaborated with cross-functional teams, engaging with product development and marketing departments, to provide market intelligence, and contributing to strategic decision-making processes for 10 key initiatives.● Creating comprehensive reports and presentations to communicate research findings, market trends, and competitive landscape to internal stakeholders. Show less

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  Support Services Group- Hungary

  Mar 2020 - now

  ● Orchestrated the development of customized training programs and materials for the team, resulting in a 30% increase in product knowledge and a 15% boost in quarterly performance metrics.● Conducting needs assessments to identify training gaps and requirements.● Helping the team reach 98% of positive experiences from our customers and a 93% resolution rate. ● Responded to multiple complex customer inquiries and complaints promptly and professionally, using a high level of product and service knowledge.● Assisted level 1 advocates in resolving customers’ issues and concerns satisfactorily, demonstrating strong problem-solving skills and attention to detail. ● Offered excellent customer service to a diverse client base, including responding to inquiries, resolving issues, and managing customer accounts.● Maintained a high level of product and service knowledge, enabling me to answer customer questions and provide effective solutions.● Managed a high volume of customer interactions while maintaining a positive and professional demeanor.

  • Training Specialist

    Apr 2023 - now

  • Viewer Experience Advocate, Level 2

    Nov 2020 - now

  • Viewer Experience Advocate, Level 1

    Mar 2020 - Oct 2020
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  Magyar Agrár- és Élettudományi Egyetem (MATE)

  Feb 2024 - now

  PhD Candidate in Environmental Science | Lecturer in Water Management

  ● Design and deliver courses in water management, focusing on topics such as hydrology of urban surfaces, urban hydrology, and water erosion.● Committed to educating students on sustainable water practices, with a background in urban planning and environmental engineering.