Deep Enrich
Bharti Dhoundiyal
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Delhi, India
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About me
Incident Manager at Concentrix | IT Service Management | ITIL V4
Education
School of engineering and technology
-
ST XAVIERS SCHOOL
-Activities and Societies: Debate, Anchoring, Speech, Dance and music group
Sikkim Manipal University - Distance Education
-Master of Business Administration - MBA
Experience
Convergys
May 2014 - Jun 2019Information Technology Service Desk
Dec 2017 - Jun 2019Technical Support Manager in EE
May 2014 - Nov 2017
Concentrix
Jul 2019 - nowMajor Incident Manager
Licenses & Certifications
ITIL® Foundation
PeopleCertOct 2022- View certificate
ITIL® 4 Foundation: Key Concepts of Service Management
SkillsoftOct 2023
Networking Foundation
LinkedInOct 2022- View certificate
ITIL® 4 Foundation: Introduction
SkillsoftFeb 2022 - View certificate
CompTIA A+ 220-1001: Installing Hardware & Display Components
SkillsoftSept 2023
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